Ourisman Kia of Fairfax

DONT BELIEVE 5 STAR REVIEWS They are bought or bribed. (At least some of them) Today service manager Ashley Doering offered me ~$150 (after consulting with her manager) to write a 5 star review of my service experience. I said I’ll write a review AFTER everything is done NOT before. That’s blackmail (or rather bribery). I said good reviews are earned not bought. She did not agree …and I said “keep your money. I’m not going to lie for $150." 1 STAR - IS MORE ACCURATE. HERE'S WHY... They kept my car for 5 days when the work should have been done in 1 or 2. I brought it in last Sunday for an early Monday AM appointment - so they had it well before my appointment. I picked up the car late Friday afternoon - 5 full work days later. That's when I paid the huge bill. OURISMAN FAIRFAX KIA CHARGES TOO MUCH AND BILLS YOU FOR JUNK CHARGES They charged me $225 to test drive my car and they found no problem. I had to tell them what to do to fix it. Then on top of the expensive repairs, they add a bunch of extra garbage fees: $77 (13%) for "shop supplies" & a “compliance” fee $21 (3%) for a credit card fee I don’t plan on returning ever.

Boris was wonderful and helpful. He attempted to find the best option for me to buy a fitting car. I've had previous experiences and never at this level. Everyone was very helpful and kind.

Nic was informative and attentive. I definitely need to upgrade to the carnival or telluride