Ourisman Kia in Chantilly including address, phone, dealer reviews, directions, a map, inventory and more

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4105 Auto Park Cir
Chantilly, VA 20151

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Reviews of Ourisman Kia

Overall Rating:

4.4 (out of 5)

84% recommend this dealer

99 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Best Customer Service for Purchasing a Vehicle

Reviewed by Satisfied Customer C. from Clinton, MarylandJune 13, 2022

I had Tyler as my Sales representative he was AMAZING. He made sure to answer any questions that I had about the vehicle that I purchased and handed me off properly to a very knowledgeable Finance person by the name of Darius who was also Amazing. Gary the Manager also assisted and made both my mom and I excited about the deal that we were given!

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

3.0 (out of 5)

If you don't know, you don't know.

Reviewed by Texas Lee from Lorton, VAMay 31, 2022

Not sure how I really feel, I guess frustrated and disappointed. First of all my brother in-law is a finance manager for a car dealership in the New Orleans area and he told me that this would most likely happen. My wife and I drove out to Chantilly after being told that a customer had backed out of preordered Telluride and that the vehicle was in route and should be arriving soon ( within a week or two ). We put a deposit down and expected to have a new car in two weeks at the latest, due to it already being preordered. Now, we hear that the ETA is being pushed back for a third time. I know that local dealerships don't establish the delivery timeline but if you don't know, give the hard facts. I am a grown up raised in a military family and I can handle the truth. Venting I guess, but I really felt good walking in those doors and hoping to prove my brother in-law wrong. I answered yes for recommending this dealership, because I believe that under normal circumstances that I would have been a pleased customer. Under purchase I put yes because we put down a deposit, but it is not yet determined. We'll see.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hi Texas. We are disappointed to learn of your experience here at Ourisman Chantilly Kia, and apologize for the inconvenience caused. We understand your frustration and hope to have your car ready for you shortly!

Overall Facilities 4

Customer Service 4

Buying Process 3

Quality of Repair 3

Maximum rating = 5

1.0 (out of 5)

Horrible business practices

Reviewed by Ws24 from Chantilly vaMay 04, 2022

Horrible business practices! I put down 1k to reserve a Kia K5 on 3/17 which was scheduled to be delivered on 4/23. That date comes and Oursman Kia informs me that I would have to wait longer as the car wouldn’t be arrive until 5/5. On 5/1, I had a single missed call and voicemail left on my phone which I didn’t receive until later as I was on military duty. The following day Oursman Kia told me that they had sold the car out from under me but they would “make it worth your time”. They informed me that they could have another car in 2 more weeks. Very clear that they sold the car I had reserved for what was likely a bigger profit than what they had promised me. I waited 45 days for the vehicle and they sold it within 24 hours of notifying me that it had arrived earlier than anticipated (3/3 vs 3/5). Clearly they value making an extra buck over loyalty or honoring agreements Bad way to do business or make/keep customers. What makes this worse is that I was unable to immediately respond to the phone call due to being on military duty. I got back to them the following day. Apparently my time is of no value as I can wait weeks past the originally promised delivery date and they can’t wait 24 hours for a response. They took 1k of my money to hold a vehicle and wasted my time only to sell the car out from under me and ask me to wait longer. Will be returning to pick up my deposit and take my business elsewhere. Do yourself a favor and avoid this dealership as they clearly fail to uphold deposit agreements and have no regard for their customers.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Thank you for providing this feedback. We are disappointed to hear about your experience with us. We would love to speak with you more and will have our manager, Elisa, reach out to you shortly.

Overall Facilities 2

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

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