Check engine light
Reviewed by William Willis
in corinth
January 14, 2021
Got my car serviced the same day. Friendly understanding and curitious. Got my appt right away when I spoke to the them on the phone.
Disaster of a dealership !
Reviewed by anthony bernardoni
in Saint Albans , Vermont
November 03, 2020
Where do I begin ..... The absolute worst experience I’ve ever had at any dealership I’ve ever bought a vehicle at, or had a vehicle serviced, not just once but 3 times , every time ,me or my vehicle has been dealing with this dealership. I had a cosigner on my vehicle, they messed up all of my paperwork and made my cosigner as the primary on all of my paperwork, including financing , everything. First mistake (1)
It took weeks of time and me having to come back to the dealership and sign paperwork again with my co-signer with both of us yet again missing time from work , all for them to mess up my registration and have my co-signer as the Primary on my registration as well ( a problem still not resolved ) second mistake (2) and I was told they submitted the paper to the dmv to have it changed , all my calls and texts have been ignored by Kyle the finance manager .
My first service there . I go in for my First oil change , and who would’ve thought?! I bought a certified preowned vehicle that never had the certified pre-owned vehicle inspection done , number 3 mistake (3)
And here comes 4 , I bought a set of used snow tires and rims, I came in at 3 PM to have them put on my vehicle. Unbeknownst to me everything worked except the center hubcap size was different, it would not fit on my vehicle understandably so they tell me they will put those winter tires on my regular rims, sure works for me . Finally at about 5:45, almost 3 hours later they tell me they’re done. Awesome I thought. The customer service specialist tells me one of the four winter tires had a bulging sidewall so I only had three good winter tires, this gentleman continues to tell me that they put three of the 4 tires on and did not notice until the last tire , that the last one was bad. So he tells me they put three winter tires on my car left one of my all seasons on and left it that way. So I was already pissed about that, they should’ve inspected the tires when they had air pressure on the steel rims that I brought them in on that one of them was not usable, but They didn’t inspect the tires before trying to put them on . So here I am thinking I am stuck having to buy one snow tire and have it put on another time, and yet again I was wrong . They did not put any tires on my car. They charged me $60 more than the original 89.95 $ quote I received, and here I am with only my winter tires taken off of the rims I brought them in on , all stuck in my trunk and backseat, with all 4 of my all season tires still on my car, no communication till they were about to close with the service department and dealership , they lied to me about what they did , Hours of my time wasted , 150 wasted dollars and they literally did nothing..... and one of my biggest ever regrets , is buying a vehicle at BERLIN CITY KIA !
A very satisfied customer!
Reviewed by Nancy
in Williston, VT
October 06, 2017
I want to stay with Berlin City, for purchasing a car and for its wonderful service! The annual State Inspection is complementary; you receive a free car wash coupon for each appointment; the service staff is wonderful! Kenyon in particular is knowledgeable about my car's history and offers conservative recommendations for what must be done and what can be held off until another appointment. My husband has had 2 Kias; my Spectra is nearly 9 years old and I love it. The Berlin City waiting room is roomy and pleasant but the free shuttle is convenient for longer service and the drivers have been delightful. Just after my recent tune-up, I met a friend in a parking lot...she asked if my car was new. Not! Turns out her Kia is also 9 years old and she wouldn't go to another dealer in the future. It's also nice when you learn of recalls and Kia is not on the list. My Spectra has been so reliable, roomy, comfortable, and easy to drive. I hope they'll make another model with the spacious back trunk-area storage as we use it to haul trash to the dump, building supplies and my paintings to art shows.
