Wasatch Front Kia

I will never in my life buy another Kia. I didn’t only have issues with the service department but also with Kia Corporate. We were made to feel like we were lying about the issues with the car but also advised there is nothing we can do. We finally were able to get a new transmission in a 2025 brand new Sportage, if you can believe that, but this took 6 months of fight and pushing limits to get them to take us seriously. I am still waiting for something else to go wrong and have to fight again.

I would like it if it were possible to give the service department a zero-star rating. We have bought four cars from this dealership, all from Marlos. Marlos is a 10-star-rated salesperson. We trust him, and his customer service is off the charts! Now, back to the service department- rude, disrespectful, condescending, etc. We trusted them, and they failed MISERABLY!!! Through all our recalls and service maintenance, they FAILED to do an alignment on our 2024 brand new EV9. Their reasoning is that we didn't specifically ask for it (it is in their computer system and service maintenance plan to do so), and THEY knew what needed to be done! Our tires went bald at 21,000 miles. Their response: tires aren't covered. Had to call KIA customer care, who instructed them to file a warranty claim on the tires (and yes, I have email proof), and they didn't, but would happily sell me new tires for buy three get one free!!!! I called to speak to the GM, but there is still no response. It is regrettable that a place with incredibly excellent salespeople like Marlos has such a crappy service department. We have had to use Kia's customer care for basically everything.

If I could give a zero star review I would. Crappy service department. Took my car in to have my oil changed and my tires rotated. To make a long story short so I could go on forever! They said they rotated the tires and they didn't because I marked one of them and it was in the same place so I told them they took it in rotated him took my car home drove quite a few miles of her to knocking noise come to find out three lug nuts were missing and one was barely hanging on by a thread and one was tight. I drove it on the freeway that could have been catastrophic not only could it have killed me my boyfriend and my daughter but the tire could have came off and went through somebody's windshield. I went in talked to the service manager he asked me if I had the car there I said no I'm not driving the car on one lug nut so he came out to my house himself checked out the tire made sure there was no damage. He didn't see anything wrong so he put the lug nuts back on and check the other tires I told him that was negligent on his service department employees because they could have had a huge lawsuit on their hands. I told him I feel like I should be compensated in some way he offered me a tank of gas. My boyfriend emailed the service manager and he never emailed back. I would not recommend this place to anyone sales or service department