Young Kia

The only thing that went wrong is the fact the tech tossed away the old brake pads even though I speficially asked that I be given them. Otherwise i would have given them five stars. Cost of the 90K mainteance special came less than estimated costs so that is why I did not drop them under four stars.

We took our brand new Kia EV9 in for warranty repairs 2 months ago, and we were just informed today that it would be at least another month before they can get to it! They gave us a loaner that is much smaller, much lower end and not EV so we have to buy gas. 3 months and all they say is they have to continue to wait before they can get to it. Will we ever get it back? Who knows, but 3 months is not acceptable. And they aren't waiting for parts and they aren't working on it. They say they just have to wait for Korea to get back to them. Never buy a Kia!!

I would love nothing more than to give a positive review of Young Automotive group. Unfortunately, I cannot do that. Here is why in December of 2024, I purchased a used 2018 Buick Enclave from Young Kia in Layton. During the test drive I noticed the engine light was on, I also noticed that the tire pressure sensor for the front right tire was not working. But the vehicle met my needs price, size and features. I told the salesman that I would be willing to purchase the vehicle provided that the check engine issue was repaired and the tire pressure senser was repaired. It turned out the Check Engine light was caused by a faulty Catalytic Converter. The dealership agreed to fix the problems if I purchased the car. A week later the vehicle was still not fixed. So, I escalated to the sales manager and the general manager. After two weeks I was told the repairs were complete and I could pick up the Buick. I gave them my trade and picked up the Buick. By the time I got home with the vehicle it was obvious the repairs had not been done. It had been two weeks and nothing had been repaired. They came and got the vehicle and left me a loaner car. Two more weeks have gone by and still the Buick is not repaired. It had been a month since we had worked out the deal. They had my trade and still had the Buick. I had car payments and a loaner car. They offered to work out a deal on another vehicle with me. Eventually I worked out a deal on a newer model Chevy Equinox. The Equinox was about $5,000.00 more expensive. They gave me what I paid for the Buick as trade in value on Chevy. But I had to pay dealer prep fees again, as well as Doc fees, license and registration fees, inspection/emissions test fee. All of which I had paid on the Buick that I never actually received. In addition, I had paid $399.00 for Kahu 2-year term (LoJack) for the Buick that I never received. Notice I paid $35.00 for the state inspection on the Buick. It is illegal for a dealership to sell a car in Davis County that has not passed emissions. A vehicle will not pass emissions with a faulty Catalytic Converter. So, I paid over $1,400.00 for taxes, registration and services on a vehicle I never received. To be fair I should also mention that the sales Manager did provide us with a $200.00 Amazon gift card for our troubles.