Ancira Kia

Auric, was our salesman, and did an excellent job of answering all of our questions. He answered all of our questions, and took the time to go over all the tech features of the Telluride. We had an excellent experience from the time we drove up to the dealership, until we drove off in our new vehicle. The whole team did a great job.

We want to recognize the excellent customer service we received during our recent purchase. Our Sales consultant, Sam Hamaydeh, was a real pro. Sam was friendly, a good listener, and made sure we were the most important client in the showroom. We had a similar experience with Finance Manager Ruben Rodriguez, another pro who made the purchase of the vehicle seamless. If you purchase a new or used car at Ancira Kia, I strongly recommend reaching Sam and Ruben. The best duo in the business.

Made a deal for new Kia Sorento overthe internet, and went to the dealership to close the deal, We were 3000 off after The final proposal was presented mainly because of the dealer added items not mentioned during negations to that point. They had finalized there evaluation of my trade to arrive at the final number. The offer was ok but low according to KBB. I made and offer and the sales person left with it and came back with the sales manager who advised he could not meet my offer, he then dragged out another printed paper to expalen all his costs. I told hiw I was not interested in his presented only wanted to make a deal. I left and that is when the bizarre stuff started. I received and e-mail from the General Manager asking how my visit went so I told him. He then returned and e-kail with and offer I would except not exactly what I wanted but close. Sales man then called me a ask me to come right over so we could close the deal. Forty mile drive each way from the dealership. I arrived and started filling out the paperwork, and in the middle of this another gentleman came in and told me they had just sold the car I was closing the deal on. Told me higher management had made a special deal on that car so they could no longer had thee car. They told me that the exact car waw going to be replaced by another one from the area. I was told it was on the way. Started again to fill out the paper work including filling out the loan paper work and getting the title transfer started on the new Vin#. Then it was reveled that the car would not arrive until The next day Saturday and they would deliver it to my home. Saturday after repeated calls to the sales man no response about the car. Finally sent a note to the GM asking what was going on. Almost immediately Got a call from the dealership telling me the car had arrived and could be delivered today. I then ask if all the dealer installed adders were installed. Answer no but I could bring it back and have that done. Again I told them we had made a deal with all of that work done. They said it could not be done on Saturday but surly by Tuesday of the next week. Again on the phone with the Finance manager and ask him if he would get involved, I needed the car for a trip in Monday. The car did finally arrive at 1 o'clock on monday.