Bert Ogden Mission Kia

Honestly I was extremely happy with a “decked out “ Telluride until the exterior outdoor trims fell. I called the guy who sold me the truck and he made me feel like it was my fault it fell when he failed to acknowledge there was in fact a recall and back order for all the telluride exterior window trims. Anyway I get a replacement for the one exterior window trim… then a second one falls. This is within a month and less than 6 months of me buying this vehicle. I go in August to order a second replacement and services sends me to parts because it’s about to be 5pm and they don’t feel like helping out customers. Parts orders a part but reminds me there is a back order. No worries, I’m patient and live over an hour away from Bert Ogden so it’s not like I can go whenever so Im very understanding. I am also a mom and 3 and work full time so I forget and call Kia to check in every break I have .. I call thanksgiving in November… still in back order. Christmas in December… still in back order… spring break now March (7 months later) and Services and Parts can’t make up their mind and see if the have the ONE exterior window trim I requested. Forget advertising, forget recommending Kia to my neighbors and coworkers. Kia took advantage of my patience and not a single service agent has been able to call me back. Service is a big part of what completes a purchase and I’m sorry to say Kia at Bert Ogden is NOT IT. Save yourself a headache and buy elsewhere. I had Toyota before and never experienced this type of customer service or delay in parts.

Ivan was both authentic and professional, making the car-buying experience a pleasure for my husband and me. He was attentive without being pushy and ensured we were well taken care of throughout the process. Ivan's extensive knowledge of all the features of my 2025 Kia Sportage and the available extended warranties was impressive. Santiago, the finance manager, was exceptional in finalizing the purchase. He meticulously explained each document we had to sign and interacted with us in a genuine manner. I highly recommend this dealership and commend both Ivan and Santiago for their outstanding service!

DO NOT take your car to Bert Ogden Mission Kia service!!! I am very disappointed at how l was lied to. I took my car to get checked because the engine oil light was turning on and off. Mayra Calderon told me that since the light was not on at the moment she was inspecting it, my car needed to go through diagnostics. I agreed as l wanted to find out why my car was having that light on and off. When l picked up my car, she told me the technician had checked and it needed the battery sensor to be replaced. I scheduled the service based on their recommendation to fix my car and the light to go off. Long story short, after paying $200 for the diagnostics and $450 for the battery sensor replacement, l drove off from there and the engine oil light comes on!!! I go back and Mayra says it's because the oil is black and it needs to be changed. So l asked, "so your original diagnostics was wrong, you said it needed the sensor, now you say it's something else". She says that the oil change would make the light go away. Another lie! I go and she now gives a list of maintenance service recommendations totaling $1,000. She says that after these, the engine oil light will stop popping up. Besides the $200 wrong diagnostics, l can tell you, they truly rip people off! Examples: engine air filter $73 and cabin air filter $80 plus labor. Ridiculously overpriced! I bought both for $40 and my teen daughter installed them in 10 minutes. I still need to find a reliable auto service business that diagnoses the engine oil blinking light correctly and get it fixed. Please DO NOT take your car for service to Bert Ogden Mission Kia!!!