6006 W. 19th Street Rear
Lubbock, TX 79407

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Sales: 806-905-5233

Used Cars: 806-412-4583

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00pm – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 6:00pm

Reviews of Gene Messer KIA

Overall Rating:

4.7 (out of 5)

89% recommend this dealer

1117 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Chase was very professional when dealing with me.

Reviewed by Camera manDecember 16, 2025

Chase was very professional when dealing with me..He was up front when i asked questions. If i ever buy another vehicle, i will ask for Chase!!

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

The folks at Gene Messer Kia are always very professional

Reviewed by lori.ostlingDecember 13, 2025

The folks at Gene Messer Kia are always very professional and interactive. John, the rep that handles our appointments, is kind and thorough. It’s important to me that we have a good relationship with the people that take care of our car, as well as confidence that everything will be handled in a competent way.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

I needed to replace my car due to accident that totaled

Reviewed by Stokes,Janet from Lubbock, TexasDecember 08, 2025

I needed to replace my car due to accident that totaled my car. I had picked the car but was having problems with GAP insurance. The car salesperson and Finance Director went out of their way to contact the insurance and work with them so I could purchase a new car. I had purchased my prev car with them so it didn?t much decision to go back to them. I am glad that decision was the right one!!!

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Gene Messer KIA

At Gene Messer Kia we want to deliver the best in Customer Satisfaction for all your transportation needs. We have been serving the West Texas area for many years and look forward to continuing to serve you for years to come!

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