Bert Ogden Kia

Service dept. Mgr. Jason is a liar. Still waiting for my corrected receipt since last month. Called, called but no call back from Jason or manager/supervisor. Very disappointed and disgusted. Hopefully Mission does a better job. Will be given Harlingen Kia a bad review and pass along to friends. There is more to this.

Service department is horrible. They don’t answer the phone, they don’t return calls, they make promises but do not deliver. Four calls answered in Weslaco because Harlingen just won’t answer the telephone. I was transferred twice and they still didn’t answer. They say they will call back but never have called back. Cars just sit there. I don’t think they have mechanics.

Went to get a recall completed on my vehicle and two side panels of trim that have fallen off. My vehicle was bought about a year ago and these issues are coming up which I understand does happen. The issue is that I had an appointment at 11am and arrived at 1030. I was told that the repairs would take about 2 hours or so. The problem was once they told me it was ready that none of the repairs were completed. Meaning that the sensor on the chair was not repaired but inspected and the side trim that I was told was in stock was not in stock. A small repair that should of taken 2 hours turned into almost 3 hours of absolutely nothing being repaired. The other issue was with the service lady in the front and her complete lack of "I don't care". I would of given a zero if it was possible.