Casa Kia of El Paso in El Paso including address, phone, dealer reviews, directions, a map, inventory and more

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1374 George Dieter Dr
El Paso, TX 79936

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Hours Toggle

Sales Department

Sun Closed
Mon 10:00am – 6:00pm
Tue 10:00am – 6:00pm
Wed 10:00am – 6:00pm
Thu 10:00am – 6:00pm
Fri 10:00am – 6:00pm
Sat 10:00am – 3:00pm

Service Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 3:00pm

Reviews of Casa Kia of El Paso

Overall Rating:

4.3 (out of 5)

83% recommend this dealer

36 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Amazing customer service

Reviewed by Jesse luna from El Paso txMarch 25, 2021

I am very pleased with the experience I had my salesman by the name of Jesse luna was pleasant he made my purchase comfortable for me and my family I will have to recommend I say he has a perfect score through the scoreboard thank you Jesse Luna!!!

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Customer Service from Alberto Soto " AWSOME"

Reviewed by Efren Fernandez from El Paso, TexasMarch 05, 2021

Customer Service from Alberto Soto " AWSOME", I know that purchasing a new vehicle takes awhile to complete the buying process but Alberto Soto, constantly checked on us to see if we needed anything to include brining us some chocolate cookies that were great. Made a great difference

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.8 (out of 5)

Service Department is a Joke

Reviewed by Not Satisfied from El PasoNovember 18, 2020

All the departments but the Service Department are great. The service department is incompetent and manipulative as if they tell owners they need something just to get more money from them. We bought a 2020 Kia Sedona in Nov of 2019. Since then, my wife has gone in for her 5K Oil changes like clockwork. They have over inflated the tires and never did a tire rotation or recommended one (we only got 28k out of an 80k tire due to this ). The service manager even tried to insinuate because we have a lot of kids that the weight wore the tires out (only 3 live with us full time). Then, they recommend service on one visit but don't bring it up on the next. They talk to my wife like she is clueless but little do they know she grew up around cars. This service department and its clerks tried to tell us to change our oil every 3k miles with some letter from an owner. Another Kia Dealership knows nothing of this "recommendation" which only states the same thing as the owner's manual of severe driving conditions that do not apply to our driving. We are transferring all of our services to the other Kia dealership. If you want to buy a car from them by all means, go for it and talk to Billy. But, you better get your maintenance done at another location.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 4

Quality of Repair 1

Maximum rating = 5

About Casa Kia of El Paso

Welcome to Casa Kia!! We are the newest Kia Dealership in the El Paso/Las Cruces area. Our commitment is to redefine the car business by serving you doing what's right and valuing you the casa way!. With such a large inventory to choose from and credit programs for all types of credit we're sure to make this your last stop!! Visit us today!!

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