Classic Kia of Carrollton

We stopped in to meet D and had a pretty disappointing experience. Although D is very nice, he kept trying to get us to sign different commitment forms before we had even seen all the numbers and fees. We felt high pressured and asking my young daughter to commit by signing was unlike any other treatment at other dealers. Not sure how making potential customers feel so uncomfortable in buying process will work out for your business long term. Our favorite dealers were Acura Park Place Plano (Brock), Acura Dallas (Courtney), Lexus Park Place (Cameron), and Toy Plano (Luke). We have purchased 3 cars in the last 3 months…

They will not send me my refunds for Gap and extend warranty after I traded in my car at a different dealership. No repose with 20 plus finance manager messages.

My car had an engine knock but I had warranty so I took it in because they told me they would replace the engine. I received the car back a week later but realized my passenger side mirror was not folding automatically. It is supposed to fold and unfold when the car is locked and unlocked. I told the dealership this was functioning properly when I dropped the car off with them but they told me nothing happened at the dealership for it to break. I thought it was the car wash that hit the mirror, forcefully folded it, and the guy driving the car pressed the button to fold the mirrors to unfold it but since the driver side was still open, the car thought it needed to fold the mirrors, and grinded the gears in the passenger side trying to fold the mirror when it was already folded. I explained this to the service director, Scott Thompson and he told me their car wash does not fold the mirrors on cars. I asked if they can just replace my mirror with a used one but he told me then it wouldn't be guaranteed to work, which makes sense if you get one from a junkyard but you could buy a perfectly working used side mirror or a non OEM one online for less than a hundred dollars. He also told me they have to take the whole door apart to replace it but I looked it up and it is a 5 minute job. He then went on to tell me that if it is that easy that I should buy the side mirror myself and replace it myself and hung up on me.