Kia
New Car Dealership in Carrollton, TX
Overall Rating
3.5/5
Read dealer reviews
At Classic Kia Carrollton we go the extra mile to make your shopping experience perfect. From the moment you walk through our front doors you can tell that your visit is going to be special. Our family-friendly, no-hassle environment means you can shop at your leisure without fear of being pressured into a sale. When you're at Classic Kia Carrollton you can always expect a simple, easy shopping experience that always puts the customer first. We are proud to be part of the Class Chevrolet Group, a brand recognized for its award-winning customer service.
Our certified mechanics know how to keep your new Kia fine tuned and safe. So if you are in Carrollton or the surrounding area, check out Classic Kia of Carrollton!
Classic Kia of Carrollton Reviews
Overall Rating
3.5/5
6 out of 10 people recommended this dealer
Stay Away
Reviewed by Michael
in Carrollton, TX
May 14, 2020
On Apr 8, I put down a deposit on a Telluride, they already had the vin# and it was being delivered no later than April 15. April 15 comes, and the wrong cars were shipped to them. They said they would have it no later than 22nd guaranteed. Apr 22nd comes and goes, now due to covid all shipments are being delayed, the car is built but they can’t find someone to deliver it. On May 1st, they said they received the invoice for the car and that means it will be here soon (not sure why they guaranteed it 2-weeks earlier without having the invoice). I tell them I’m out of town for a week starting the following Wednesday. They said they hope to have it by Tuesday. Tuesday morning, I find out my income is dropping $700/mo due to Covid. I express my desire to postpone my purchase. They say they can defer payments for 45-days. I tell them ok, when the car comes in, I’ll come look at it. Of course, it comes in once I’m out of town. They ask if I still want it, I said they can open it up for sale and if it’s still there Monday or Tuesday I’ll come look at it. Well, congratulations for them they sold I within an hour. I was still leaning towards buying the car with the deferred payment, but I figure it’s a win-win and everyone would be happy. Well, I’m not happy. They won’t refund my $500 deposit. Nothing was said about me losing my deposit if they sell it to someone else. I understand if I walked away from the deal completely, they would keep my deposit. But I couldn’t buy the car before Monday no matter what, and they sold it in an hour. I’m very disappointed in the customer service at Classic Kia of Carrolton. At some point soon, I will be buying this car, but it won’t be at this dealership. Anyone company this petty over $500, where they lost nothing, is not a company I would recommended doing business with.
Train your Salesman
Reviewed by PinkPanther
in Plano, TX
June 27, 2019
Hi there! I was really looking to do business with your dealership, however, I’ve been in contact with Lynell Richardson, and I just called to speak with her. Upon calling, someone answered the phone and I proceeded to ask for her, I was advised that she was not in today and that she would be in on tomorrow.
I said okay thank you so much, and before I was able to finish my statement a rude person from your dealership hung the phone up in my face. That was not professional or appreciated.
With that being said you have lost a sale!
Seeking small SUV to Tow
Reviewed by Jerry///Coppell
in coppell
November 25, 2017
Great staff, very helpful even though they didn't have the car I needed, they tried very hard to find what I wanted. Will continue to shop them first to see if they find my car preference
