KIA of South Austin

I went in to get an oil change after receiving a coupon from Kia in my email for a $19.99 oil change. Made an appointment told Ana the service asociado when I got there I had a coupon she said she saw it on the iPad, said the way was between 1-2 hours, which is ridiculous for an oil change. I waited got the text about service, which you should really change if the customer is waiting the service advisor should come talk to the customer face to face thats just laziness. I had to get up and go talk to Ana because the price on the text was $96 I told her I didn’t want to accept and sign because I had a $19.99 coupon she said she would take care of it and come get me, she did a bit later and handed me the invoice, it said $86 i said AGAIN I have a coupon for $19.99 oil change, she said she would get someone to fix it, so I waited and she came back and th invoice was for $39.01, i said wait why is it this and now $19.99 she said the fees and said can you explain that to me…deer in the headlights look, she couldn’t explain to me fees that are a part of her everyday job…I didn’t punch I just said ok gave her my card as she went to scan it i said out loud to no one “your coupons are xxxxxxxx” didn’t yell or anything just said it. She came back asked me to sign the invoice I didn’t and proceeded to write on it she told me I didn’t need to do that i said yes I did, she’s tried to pull the paper out form u set me as Im writing, I wrote “will not be coming back coupon is a lie” she then told me I was no linger welcome to come back i said no problem I wasn’t going to come back anyway, asked her where the key to my car was she said in your car, didn’t tell me where it was parked or anything. I walked outside looked for my car, a nice tech asked if I needed help i said yes Im trying to find my car he TOOK me to my car something Ana should have done any service should walk their customer to their car. I will not be going back I can tell customer service is not in the service departments mind which is sad.

Everyone at this dealership is so awesome. I appreciate the amazing customer service and support.

Excelente Atenci�n, Precio y Servicio. Personal con mucha educaci�n y conocimiento sobre la atenci�n a cliente. Esto hace que sentir la seguridad de que se realiz� un buen trabajado.