300 King Ave
Morristown, TN 37814

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Sales: 423-586-1441

Used Cars: 423-586-1441

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat 9:00am – 5:00pm

Reviews of Rusty Wallace Cadillac GMC KIA

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Rear air conditioning line patch instead of new

Reviewed by Eagle, Brenda from Morristown, TNJuly 18, 2023

I feel there was a huge communication gap. I know my vehicle is older and I spent a lot of money on ?patch? when I asked let?s just replace my rear air line. Within a week less really I was without air again ?a new leak?. So much money that I don?t have (had to use a credit card) to get a new part. I came to the dealership because I felt like I could trust the name. I was told the dealerships take you. I know this is a fact now.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

worst dealer ship in morristown ive had to go somewhere

Reviewed by valuerx1May 31, 2023

worst dealer ship in morristown ive had to go somewhere else on both new vehicles this year first wanted way over msrp on a kia and then wouldnt take gm discount on denali sayed they dont do it on denali but i bet there employees get it.

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Sooooo angry.

Reviewed by Msidelinger30October 10, 2022

Sooooo angry. We thought we did the right thing. Took car to dealer for a oil leak. They said we needed rear brakes. No oil leak. ( it is but ok). They Fixed brakes this was Friday AM. Today husband and I drove 1 1/2 to festival. Upon entering hwy leaving the festival. The car loses brakes. We are stuck on ramp to hwy. No brakes. I am so grateful husband is driving But so mad. If I was driving 😤. No brakes. Apparently they did not put on or tighten bolts. Usually I am driving with grandson. I would have panicked. Now I am with out my car since sat afternoon it’s Monday eve and not fixed. I work. This is beyond unexceptionable for a dealerships service dept. brakes. You just don’t do brakes wrong. I took pictures to show them it had no bolts. UPDATE. Bob Has corrected the problem apologized and refunded funds . I am to say that makes me feel better. as he was very concerened

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness 2

Pricing N/A

Maximum rating = 5

About Rusty Wallace Cadillac GMC KIA

ince the beginning the KIA brand has stood for combining innovation and value at an affordable price. Rusty Wallace Kia features a comfortable customer lounge that includes a coffee bar complete with beverages snacks charging and work station for our customers as well as cable tSelevision and complimentary WIFI. Every Kia here is marked with up-front pricing which means no addendums. We work with over 40 different lenders so we can set up a finance plan that is going to work best for you. Once you choose your Kia you get the peace of mind of our 10 year/100000 mile warranty and knowing that your vehicle will only be worked on by a Certified Kia Technician in our Service Department. Our facility is family owned and operated and we want to provide you with a fun buying experience with world class customer service!

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