1413 Murfreesboro Rd
Franklin, TN 37067
Sales: 615-645-0718
Used Cars: 615-645-0704
Sales Department
| Sun | 11:00am – 6:00pm |
| Mon | 9:00am – 8:00pm |
| Tue | 9:00am – 8:00pm |
| Wed | 9:00am – 8:00pm |
| Thu | 9:00am – 8:00pm |
| Fri | 9:00am – 8:00pm |
| Sat | 9:00am – 8:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 6:00pm |
| Tue | 7:00am – 6:00pm |
| Wed | 7:00am – 6:00pm |
| Thu | 7:00am – 6:00pm |
| Fri | 7:00am – 6:00pm |
| Sat | 8:00am – 4:00pm |
See all dealerships near Franklin, TN that carry Kia
Overall Rating:
4 (out of 5)
84% recommend this dealer
680 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Wonderful experience.
Wonderful experience. Helped by Abe, Boris, Ramon and Rania. I love my new Sportage SUV
Dealer Response
Jane, thank you for stopping by to leave a wonderful review for Abe, Boris, Ramon, Rania, and Greenway Kia of Franklin!
Maximum rating = 5
Brought in a malfunctioning key fob for my new kia and
Brought in a malfunctioning key fob for my new kia and they made the warranty repair super easy!
Dealer Response
Edward, it was our pleasure to assist you. Thank you from all of us here at Greenway Kia of Franklin!
Maximum rating = 5
I have a 2022 Kia Stinger that I bought here.
I have a 2022 Kia Stinger that I bought here. Everytime that I have brought my car in for service, this place manages to screw something up…EVERY TIME. Today I brought my car in for an oil change. I scheduled an appointment for 9:15. At 10:40 I was told that they were about to get started with the oil change and that it would only be another 30 minutes… an hour later, the service tech came and told me the mechanic has rotated the tires only to realize the tires are different sizes and now they need to switch them back…(WTH?!) BEFORE they took my car back to work on it they asked if I wanted the tires rotated. I replied only if they need it and then told him the tires were different sizes. The tech just told me they were going to comp the rotation as it was his fault that he didn’t tell the mechanic about the different sized tires…. The customer service and communication in this place is a joke at best. The only guy here who has been decent to deal with is Austin, but the rest of the people who work here should try a different career choice. It is now almost noon, and here I sit and wait. What’s the point of making an appointment? Why don’t the mechanics know about the models they work on? Why do I get so many poor explanations or excuses as to why things are going sideways? I just wish they would be honest with me rather than figuring out as they go. An oil change appointment shouldn’t throw a dealership into a tailspin in my opinion.
Dealer Response
We take customer feedback very seriously, and we are disappointed to learn that your visit was not up to our usual standards. Please reach out to us directly so we can try to help. Thank you.
Maximum rating = 5
Welcome to Greenway Kia of Franklin!
Visit us for the customized experience that you deserve. Our Kia sales department is familiar with all the new and used cars we carry and our auto finance center works with many different lenders in the area so that we can be sure we are evaluating all of your financing options. We employ certified technicians in our service department and stock a variety of genuine car parts for sale so you can complete work at home with ease. Our new and used Kia dealership near BrentwoodTN has worked hard to build a welcoming stress-free environment and we invite you to learn more about us.
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