Kia of Cleveland

They where very helpful and polite would recommend kia to anyone they had my car in and out in good time

Excellent quick and impressive customer. Kept me updated on all my needs for this service

The worst service department I've seen, after nearly a decade in this industry. Took my mom's Sorento in for a terrible engine knock. A few days later the service advisor let me know it was something with the engine and was covered under recall. (Mom is a nurse in Florida and isnt readily available to take calls ) Fast forward over a month, i physically go in to the shop because no one will return a phone call. Come to find out, the original service advisor isn't there anymore and the new service advisor says my cars done. My mom had authorized new hoses, because it was a full engine replacement and it makes sense, but how TF are you going to charge her over an hour in labor on something you had to do already? That's called overlap... you don't charge for that. Not even grimy independent shops charge for overlap. Then you charge her a diag fee for a recall. In what world is that ok? In what world is that not a predatory business practice? The icing on the cake was when the GM, John Davis, told be that is "just how it's done" at both kia of cleveland and Chattanooga. How on God's green earth do your GM's not know this is illegal? Ya know, the guys in charge of every aspect of the dealerships??