Billion Kia Rapid City

my wife, Lynn, recently purchased a 2026 Sportage hybrid turbo AWD. Her salesman was Benjamin. at first, I watched the transaction from afar, she was treated with dignity and respect, I became involved when it was time for the "paperwork". During the process of completing the paperwork, we came into contact with several other employees and we both, my wife and I, were treated like Royalty. I commend you for your choice of employees and the Superb Customer Service they displayed. As we drove away in my wife's new KIA, I asked her how she felt, she chuckled and said, "this may sound crazy but, they made me feel Important, like my satisfaction mattered", I agreed with her 100%. THANK YOU! for an EXTREMELY PLEASANT experience. And Merry Christmas to ALL Billion KIA of Rapid city employees, you ALL did Good!!

The service department has been a nightmare to work with! I had a simple problem that needed fixed but they needed to order the part which was supposed to be in the next week. 8 weeks later I still hadn’t heard anything. I left many messages and no one would call me back. My salesman left a message with the service manager personally and after a week of not being called back I found someone to help me. The parts manager found that my part had been there the whole time. I will not purchase from Billion again because of the experience I’ve had with the service department. This is just scratching the surface of what I’ve dealt with.

Always have a good experience with servicing my “buggy” here! Friendly people and good coffee!