Fred Anderson Kia of Greenville

They have serviced my EV6 from the time I purchased it. They always show great concern for the customer and the vehicle, Nick Palumbo was proactive in communicating where they are in the process of the service event.

If I could give this. At dealer ship a lower rating it would be -10. Ed called service to get 2 recalls taken care of the service department is the worst I have ever dealt with. We bought our 2012 Kia Sorento new and had to deal with recalls every year since and never had a problem getting a recall done or the service department calling us back to get it scheduled and done. It’s going on 3 weeks and not a word on our schedule date nor did they even bother to call us back. I will never go back to this xxxx hole ever again

I’ve tried to be patient but my calls aren’t being returned so far. The sales staff is the only reason it’s not one star. On 1/25 we brought my wife’s car in for service. Our first time ever at this Dealership. Brad greeted us and all he could talk about was being ready to leave and go home. At write up and check out that’s all he could talk about. I get it, I’m ready to go home at the end of the day too, but it’s not very professional. After we got back home I checked the car over since I felt our visit was rushed. I know our air filters weren’t checked and I’m 95% sure our tires weren’t even rotated. I didn’t receive any kind of inspection form, or told about any inspection. For all I know my wife and kids are riding around with maintenance that needs to be addressed. It’s disappointing for a $105 service visit for basic maintenance and can’t even trust the vehicle was checked over. While waiting we did look at new vehicles because we’ll be in the market soon. Jonas and everyone we spoke to up front was great. Also, not a a good look when your techs walk in and a customer is trying to check out and they drop F bombs. Not sure we’ll be back after this one.