Stokes Kia

I want to thank Michael for an excellent job assisting me in buying my car. His associate Robey was also helpful in my purchase. Without their experience in sales I don’t know if I would be driving my Kia, which by the way, I love. Thank you, Joan Wizes

I wanted to let it be known, that on May 14, 2025 I had an appointment, (which was made over 30 days prior to the appointment date) to have my vehicle serviced. I usually drop off the vehicle the day before and if the mechanics are able to work on it early, it's there. However, when I go into the service department to drop it off, the young lady tells me there is an approximate wait of 10 DAYS to be put on the diagnostic machine and I told her it was the cooling sensor. Why wouldn't one person tell me that prior to my appointment? After all, I did confirm the appointment 30 days prior to having the appointment. How disappointing is this. We have just bought a new Carnival and I swear, if I had known I was going to receive such poor service, I would have went to Kia Country in Charleston. That's where I get the best service. It may be out of the way, but they are on point with their appointments and constantly are in touch. Stoke's Kia needs to be more productive in getting vehicles in and on time. If there's an issue, then call the person prior to the appointment. I was extremely disappointed in the service here. Can't say I'll have anything else worked on, except the oil changes in the Carnival because it's part of the lease. Good luck every one, hoping you'll take this review into consideration, prior to booking any appointments with them. Seems to me the new building is just too much for them to handle. Try keeping your customers happy. After all, we're the ones that keep you in business.

Go see Michael at Stokes Kia and he will the I’m at the right price.! He did that for us