JT's Kia

I am writing to express my disappointment and frustration with my recent service experience. On Monday, December 16, 2025, I dropped off my vehicle to address an oil seal leak and to have the oil filter and cabin filter replaced. In addition, I asked the new service advisor to verify whether the oil seal issue was covered under my purchased service contract (Chrysler Warranty – Maximum Care). I initially planned to wait for my vehicle; however, I was advised that the service would take approximately three to four hours, so I agreed to be shuttled home. While I was provided shuttle service home that morning, there was no shuttle available to pick me up to retrieve my vehicle later that day. Throughout the day, I received no communication from any service advisor. No one contacted me to provide an update, confirm the issue, or explain the status of my vehicle. I should not have to chase updates or wonder what is happening with my car. Eventually, Bradley arranged an Uber for me; however, I was never picked up. Because my home address is new and did not initially appear in the GPS, I provided the service advisor with an alternate address that did populate in the system—on two separate attempts. Despite this, the ride never arrived. As a result, I stood outside in the cold for approximately 45 minutes with no follow-up, updates, or communication from the dealership. This experience was extremely disappointing and unacceptable. Due to this lack of coordination and communication, I was forced the next day (Tuesday, December 17, 2025) to ask my son to bring me to the dealership to retrieve my vehicle. This caused additional inconvenience, added expenses, and time away from work. In addition, the final invoice indicated that the car was vacuumed and washed. It was not.Overall, this experience made me feel completely disregarded as a customer. Please note that this situation is not the fault of AC, my original service advisor, who went home sick that day. Responsibility for this experience lies with the service management and the new employee involved. This entire experience fell far below the level of customer service I expected.

Let me start by saying Jt's Kia on Greystone is a car lot that should be the last place you get a car. Salespeople are nice and friendly but how this lot handles used cars will leave on the side of road. I bought a vehicle from them that they said went through a 5-point inspection from top to bottom no issue found. They also told me that all used cars have 6-month warranty both statements as of right now are a lie. My car's brakes and chassis had major issues a few days after I bought it. I took it back and they said that they would look at and get back to me. So what i did not know at the time was the chassis issue was the Shock absorber in the rear and the airbags under the car. I did not find this out until Kia took my car to BMW to have them look it, due the service department not wanting to touch it. Now mind you i only had the car from Oct 31 to Nov 10 It had a saftey issue from day one. My car still at BMW Kia would not approve the work and when i was shown the video of what BMW found there tech could believe what they found. I was sad that i was driving my family in this car. Jt's Kia does not stand by their work or their word if you buy car i hope you have a good cash on hand for a tow truck you're going to need one.

I recently purchased a vehicle from JTs Kia located in Columbia, SC on Greystone Blvd, and I have to say, the experience was exceptional. From the moment I arrived, I was greeted warmly by Jak, the salesperson. She was courteous, professional, and incredibly knowledgeable about the cars and the entire buying process. The environment at the dealership was welcoming and peaceful, which made the experience even more enjoyable. Thanks to Jak's excellent service and guidance, I was able to successfully purchase my vehicle with ease. This was truly one of the best car-buying experiences I’ve ever had. I highly recommend JTs Kia and especially thank Jak for her outstanding assistance!