Gateway Kia of Quakertown in Quakertown including address, phone, dealer reviews, directions, a map, inventory and more

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400 S. West End Blvd
Quakertown, PA 18951

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 5:00pm
Tue 7:00am – 8:00pm
Wed 7:00am – 5:00pm
Thu 7:00am – 8:00pm
Fri 7:00am – 5:00pm
Sat 7:00am – 5:00pm

Reviews of Gateway Kia of Quakertown

Overall Rating:

4.4 (out of 5)

87% recommend this dealer

84 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.5 (out of 5)

Had to file a lemon law complaint.

Reviewed by Chaco from Hellertown, PaMarch 17, 2021

We bought a 2018 Kia Soul brand new for my Wife. She is a service coordinator for the elderly and has to be accessible 24/7 for them. From day one the hands free phone was useless. Constantly cut in and out making it impossible for the person on the other end to hear what she was saying. For 2 years I complained about it every time we brought it in for maintenance. They always said the same thing. They could not duplicate the problem. One time I spoke with the service rep driving home until it started acting up. He gave me the name and number of the service manager. Called him and he said he would look into it. Never heard back. Filed a complaint with Kia. Never heard back. I begged, pleaded and yelled for them to try a new microphone or antenna but got no response. Finally I filed a Lemon Law case with the Attorney General's office. I get a call the next day saying they want to try replacing the antenna and mic. Brought it in, had them replaced and problem was solved.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 3

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

WORST experience ever!!

Reviewed by NJMelissaG from Souderton ,PAAugust 30, 2020

This dealership lies and does not care at all about customer service and making things right . We bought a used car from here only 8 months ago, after 3 break downs on the side of the road and costly repairs each time ..we brought it in for repair once again (always the same symptoms) This time I requested they give us a loaner car. Which they did. 7 whole weeks went by, they finally call to tell us the vehicle can’t be fixed to come in so we can discuss the terms of a replacement. We go on the following day to find out that have no intention on giving us anything comparable . Only kept pushing for a new car or a used that would cost at least $100 more a month. I explained this was not an acceptable resolution. We were told by the service manager that we would be able to get a replacement and the sales manager would take care of us. The general manager didn’t even want to work with us or even come close to what we were already paying . We didn’t want to give back the loaner til there was a agreeable resolution but They forced us to take our car back that is unsafe and unreliable and even called the police , lying to them right in front of my face ( telling them we had the loaner for 57 days and refuse to return it!!) We were there when we were called the following day, we were hoping to have a different car that was reliable and close to equivalent. So now we are stuck making payments on a vehicle that is unreliable which means it’s worth nothing!!!

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.8 (out of 5)

Awful Experience!

Reviewed by Disappointed from bethlehem, paAugust 03, 2020

I purchased a used vehicle back in May of this year (2020). This was right around the time the dealerships had opened back up so their sales team was eager to make a sale understandably. I decided to purchase a used vehicle, looked to be in great condition with good mileage. The sales manager promised to order floor mats for me and call when they were in. Never got a call but it wasn't the end of the world to me so I just let it go because I am not the type of person to make waves about small stuff. My father co-signed so they needed some additional information of his which I sent via text to the sales manager the day he requested it, mind you it was confidential information. The dealership proceeded to contact my father for this information which I did not know right away. I finally called back and spoke with the sales manager to find out where the mix up was with the information, turns out he had the information the whole time. My vehicle in the mean time experienced a strong leak every time it rained significantly. I ended up with a large puddle in the passenger side floor. Now again, not one to make waves and being pretty handy myself, I noticed the rubber trim around the door frame was loose. I got glue and glued that thinking that was the problem. We had another significant storm about a week later and the same thing happened. I called the dealership as it has only been 2.5 months since I purchased the vehicle. I was transferred numerous times, hung up on, the sales manager no longer wanted to deal with me so pawned me off to the service manager and then another team member. Just an awful experience! Beware of this dealership!

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 3

Quality of Repair 1

Maximum rating = 5

About Gateway Kia of Quakertown

Welcome to Gateway Kia of Quakertown

Please drop us a line if you have any questions or stop by our Kia dealership. We look forward to serving your automotive needs. Be sure to view all the latest Kia vehicles from Gateway Kia of Quakertown. Look for the Kia Soul the Kia Forte the Kia Sportage the Kia Rio the Kia Optima the All New Kia Sorento and the ultimate family minivan the Kia Sedona!

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