#1 Cochran Kia Robinson

To Whom It May Concern, I wanted to take a moment to share my experience with Cochran Kia, because it truly made a difference at a time when I felt overwhelmed and out of options. Several years ago, I found myself in a situation where my vehicle could no longer be repaired affordably. I had no choice but to return to the dealership where I had purchased my previous car in West Virginia. As a West Virginia teacher, “robbing Peter to pay Paul” is often a way of life, and unfortunately my credit had taken a hit. The result was frightening—my manageable $300-something payment was projected to jump to nearly $600 just to secure a loan. I was frantic and unsure how I would make it work. Another West Virginia teacher recommended Cochran Used Cars, and that referral changed everything. I decided to make the trip, and I am so grateful that I did. I was treated with respect, understanding, and honesty—and most importantly, I walked away with a brand-new vehicle and a payment that was truly affordable. At a time when I expected to be limited to something unreliable or far beyond my means, Cochran made what felt impossible become possible. That brand-new car exceeded every expectation. It has required no repairs, still looks great inside and out, and gave me peace of mind when I needed it most. I trusted it enough to send my daughter to Florida in my Kia Sportage, and as a result, I am now permanently driving her college runabout, a Nissan Versa. Because of that, I once again find myself in need of a reliable vehicle—and once again, I know exactly where I will go. I am still a West Virginia teacher, only this time I am working a second teaching job to make ends meet, and I need a dealership that understands real people, real numbers, and real life. Cochran has already proven that they can help me get a car that looks like it should be out of my budget—but somehow isn’t. I will be heading back with gratitude and confidence, knowing I will be treated with honesty, fairness, and respect—just as I was before. Sincerely, Lisa Anderson West Virginia Educator

Number 1 Cochran Kia service center is the worst experience I have ever had. Poor communication. Had work done but no contact except we got car, come sign papers and your cars ready. They don’t stand behind repair work they do at all. You call and make an appt because you had work done and you notice an issue that wasn’t there before the repair. But for them to even look at what happened they expect you to pay a diagnostic fee. Sorry but if you repair a car and an issue happens after and you try to do the right thing and bring it to the original techs who did the work to see what happened but you have to pay a fee that’s just wrong.Makes me wonder if they purposely did something to the car to get you back. Any place I have ever gone to if there was an issue after a repair they looked at it for free and corrected the issue free of charge. Why should consumers pay for a mechanics negligence.

* If I could give this review a 0 star rating I would * My experience with the service department in Robinson was horrible with absolutely no communication! I dropped my car off on a Tuesday morning with a check engine light and an unusual sound when braking. I explained my car had recently been inspected and was assured it was not my brakes. No check-in call Tuesday or Wednesday to say anything about my vehicle. After trying to call numerous in the past 2 days with no response, my husband & I stopped in Thursday to see what was happening. I was reassured they were working with "Kia Engineering" as they were able to reproduce the sound, but didn't know what it was. Nick, the service manager, gave us his cell number and said we could check in personally with him. We also asked about the check engine light and Nick said, "it is not our policy to start throwing parts at cars to get an engine light resolved." He assured us they were working with KIA Engineering and thought the check engine light may be tied to my initial complaint. The only time we got a return call was the following week, explaining that our car needed a battery. Why did it take over a week to let us know my car needed a battery? My car is 2 years old and covered under warranty. No loaner was offered as they said, "all the loaners were out and I don't know when any will be returned." They had no answers or even an update about how things were going with KIA Engineering. We even texted Nick multiple times with no response from him (so much for having his cell phone). Every time we stopped in there, there were a line of in-takes for service. They are only interested in making $$$ doing simple repairs. I picked up my car the following Thursday (9 days after dropping it off) with no resolution. I even decided to get a battery elsewhere and they didn't care at all. They were very glad to be done with my car and couldn't care less if the problem was fixed. I love my KIA, but would NEVER buy a vehicle from Robinson again. I would caution others to buy or get any type of service from this dealership as well. The lack of customer service was a disgrace.