#1 Cochran Kia Robinson

Number 1 Cochran Kia service center is the worst experience I have ever had. Poor communication. Had work done but no contact except we got car, come sign papers and your cars ready. They don’t stand behind repair work they do at all. You call and make an appt because you had work done and you notice an issue that wasn’t there before the repair. But for them to even look at what happened they expect you to pay a diagnostic fee. Sorry but if you repair a car and an issue happens after and you try to do the right thing and bring it to the original techs who did the work to see what happened but you have to pay a fee that’s just wrong.Makes me wonder if they purposely did something to the car to get you back. Any place I have ever gone to if there was an issue after a repair they looked at it for free and corrected the issue free of charge. Why should consumers pay for a mechanics negligence.

* If I could give this review a 0 star rating I would * My experience with the service department in Robinson was horrible with absolutely no communication! I dropped my car off on a Tuesday morning with a check engine light and an unusual sound when braking. I explained my car had recently been inspected and was assured it was not my brakes. No check-in call Tuesday or Wednesday to say anything about my vehicle. After trying to call numerous in the past 2 days with no response, my husband & I stopped in Thursday to see what was happening. I was reassured they were working with "Kia Engineering" as they were able to reproduce the sound, but didn't know what it was. Nick, the service manager, gave us his cell number and said we could check in personally with him. We also asked about the check engine light and Nick said, "it is not our policy to start throwing parts at cars to get an engine light resolved." He assured us they were working with KIA Engineering and thought the check engine light may be tied to my initial complaint. The only time we got a return call was the following week, explaining that our car needed a battery. Why did it take over a week to let us know my car needed a battery? My car is 2 years old and covered under warranty. No loaner was offered as they said, "all the loaners were out and I don't know when any will be returned." They had no answers or even an update about how things were going with KIA Engineering. We even texted Nick multiple times with no response from him (so much for having his cell phone). Every time we stopped in there, there were a line of in-takes for service. They are only interested in making $$$ doing simple repairs. I picked up my car the following Thursday (9 days after dropping it off) with no resolution. I even decided to get a battery elsewhere and they didn't care at all. They were very glad to be done with my car and couldn't care less if the problem was fixed. I love my KIA, but would NEVER buy a vehicle from Robinson again. I would caution others to buy or get any type of service from this dealership as well. The lack of customer service was a disgrace.

DO NOT BUY A KIA OR HAVE SERVICE DONE AT THIS LOCATION…I have experienced it first hand. If I prevent just 1 person buying a Kia and or using this service center I can live the rest of my life knowing I’ve done a good deed. Buying a Kia - Kia’s are known for their oil consumption and engine problems. Go on google and type in “Kia engine issues” or “Kia Oil consumption”. Look up TSB ENG222. They acknowledge that they consider it “acceptable” to burn 1qt per 1,000 miles. You will not get 5,000 miles out of an oil change. The car will sputter, shake, and fail. You will stop at an auto parts store and constantly spend 30 dollars to top off your oil. Save yourself heartache, money, and time. Buy a Honda, Toyota, or Ford. This service center. Where do I even begin. My husband tried to start oil consumption tests repeatedly. Every time he was met with “don’t waste your time, they are practically impossible to beat. You have to burn >1000 miles.” They will mislead you and blame it on spark plugs, small oil leakage, or anything that they can push until you are out of warranty and out of their hair. Go to a local mechanic build a relationship, and use them. Going to a Kia service center DOES NOT earn you any good will. Please google those terms I listed above before test driving or using this service center. Clearly not. It leads to a 10,000 dollar engine replacement, no car, and absolute misery