Turner Kia

Bryan in the service department is the best! Always knowledgeable and helpful! Love my K5!

I purchased a brand-new 2025 Kia K4 from Turner Kia on July 5, 2025. I later discovered that a Vehicle Service Contract (VSC) totaling $3,200 was added to my loan without my knowledge or consent. I do not purchase warranties for any products, and at no time did I agree to purchase one for this vehicle. No one explained what a VSC was to me, and I was never provided a copy of any warranty contract — neither in person nor by email. I only discovered this charge months later during refinancing, which is unacceptable. When I contacted the dealership and requested a copy of the VSC containing my electronic signature, the finance manager refused to provide it, claiming that “privacy policies” prevented him from releasing it — despite the fact that it is allegedly my own contract. I was also never provided electronic copies of the documents I signed at the time of purchase. My two adult sons were present during the transaction and can confirm that no warranty was discussed or authorized. One of my sons was also on the vehicle to help build his credit, and he only received a bill of sale — no warranty paperwork. When I inquired whether the finance office had cameras, dealership management became defensive and claimed that they “specifically remembered” the transaction, to which I responded that we remember it clearly as well — and no warranty was discussed. On December 3rd, I contacted another manager to explain the situation and was laughed at. After disconnecting the call, both managers texted me what they referred to as a “contract,” which was in fact only a preliminary dealership worksheet used for credit review, not a valid service contract. Based on these facts, I strongly believe my electronic signature was applied to this Vehicle Service Contract without my authorization.

They do a fantastic job and are very knowledgeable about their products and service. Thank you for making it so convenient!