Kia of Coatesville

To be candid, my car purchasing experience was exceptionally positive. Prior to this, I had never purchased a vehicle from a dealership, and Sharif’s exceptional customer service made me feel at ease, to the extent that I am now recommending his services to others.

We had a very mixed experience. Our salesman was exceptional—professional, transparent, and the only reason we continued with the purchase. Without his efforts, we would have walked away. If I had been helped by the sales manager the entire time I would have immediately left and gone elsewhere. Dealership management raised serious concerns. We purchased a Kia Certified Pre-Owned vehicle, advertised as having a 165-point inspection requiring repair or replacement of failed items. We identified multiple failed items, including a missing rearview mirror wiring cover, missing lug lock key, leather interior damage, and paint gouges. When we requested written confirmation of repairs before signing, the sales manager became dismissive and walked away without addressing the request. The sales manager also attempted to sell us a 10-year/100,000-mile warranty, which is already included with Kia CPO vehicles. Financing was mishandled. We requested our credit union and were told CUDL was used, yet our credit union was never run and applications were sent elsewhere without authorization. We were also asked to sign documents dated 12/31, then returned on 1/3 to find remaining documents pre-dated 12/31. There are documents where my signature is in blue ink and the date is in black ink because I did not sign the date. I am just now discovering that they included things like theft insurance, but presented it as something physical on the cars that could not be removed, when it is nothing more than insurance in case of theft. The sales manager also presented a document stating that it was about how there is a 3 day cooldown period in which we can return the vehicle, but did not actually mention that the form was signing away that right. This has been one of the shadiest, worst dealership experiences you could expect. We are filing complaints with the PA Bureau of Consumer Protection, the FTC, and the BBB regarding deceptive sales, lending practices, and document date discrepancies.

Kyle kackler what's amazing salesman, we were in desperate need of a new car.And he moved mountains to get us in one, very courteous and professional five star salesman