Mentor Kia in Mentor including address, phone, dealer reviews, directions, a map, inventory and more

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9090 Mentor Ave
Mentor, OH 44060

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 6:30pm
Tue 9:00am – 6:30pm
Wed 9:00am – 6:30pm
Thu 9:00am – 6:30pm
Fri 9:00am – 6:30pm
Sat 9:00am – 4:30pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat 7:30am – 4:00pm

Reviews of Mentor Kia

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.7 (out of 5)

241 out of 255 people said they would recommend this dealer

1 (out of 5)

Waste of time

Reviewed by Mark in Mentor,OhioJune 11, 2021

I was contacted Jake Turkeys by e-mail,explained what I was looking for,what I had to trade in and what I owed .Explained what I was looking for as far as payments. Also stated I didn’t want to waste any ones time. I was told they could work with me NO PROBLEM. I showed up at dealership and was immediately told they had none in stock and was told that my requirements were impossible. I explained our email conversations and was told the “internet people” have no idea what they are talking about and basically tell people anything just to get them in Wasted a good hour of my valuable time! Would now travel up to 100 miles to a different dealer if I planned on purchasing a KIA. VERY UPSET!!!!!!!

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

4 (out of 5)

Car service

Reviewed by Matthew Kinczel in PainesvilleMay 22, 2021

Had an overall great experience, when I took my car in for an update to check engine system. My only complaint would be to give me an over estimate on how long it will take, I was told it would take 45 minutes to complete and it ended up taking 2 and 1/2 hours. Which if I had known ahead of time I would have left to do a couple things while I waited instead of sitting in the waiting area the whole time. The other small comment would be when I made the appointment by phone the time I was told was 1:30 and then I received 2 emails saying my appointment was at 1 not 1:30 which was a little confusing. Other than those 2 small things the experience was good.

Customer Service 4

Buying Process N/A

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

5 (out of 5)

WONDERFUL customer service

Reviewed by gloria villarreal in ClevelandMay 09, 2018

wonderful! i advises others to get they car from Mentor! they are the best in my opinion! they care and show so much respect toward what you want

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

About Mentor Kia

New Cars, New Prices for Mentor Kia!! 9090 Mentor Ave Mentor Oh 44060 -- America's best 10 year / 100,000 mile warranty. J.D Power and Assocites "Best in quality"

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