9090 Mentor Avenue
Mentor, OH 44060
Sales: 440-325-4582
Used Cars: 440-325-4582
Sales Department
| Sun | 11:00am – 4:00pm |
| Mon | 9:00am – 8:00pm |
| Tue | 9:00am – 8:00pm |
| Wed | 9:00am – 8:00pm |
| Thu | 9:00am – 8:00pm |
| Fri | 9:00am – 6:30pm |
| Sat | 9:00am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 6:00pm |
| Tue | 7:00am – 6:00pm |
| Wed | 7:00am – 6:00pm |
| Thu | 7:00am – 6:00pm |
| Fri | 7:00am – 6:00pm |
| Sat | 8:00am – 4:00pm |
See all dealerships near Mentor, OH that carry Kia
Overall Rating:
4.7 (out of 5)
92% recommend this dealer
2681 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
The staff were all wonderful and made the process of
The staff were all wonderful and made the process of leasing a new car simple and enjoyable. Simon and Tony were both especially great to work with!
Dealer Response
Hi Kaitlin, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Kia Mentor! If you have any further questions, please don't hesitate to reach out!
Maximum rating = 5
Service Advisor Kyle was very thorough.
Service Advisor Kyle was very thorough. He explained I had an oil sensor problem, and arranged a 1000 mile oil consumption test. It turned out that I was under the threshold of oil loss/consumption to warrant needing a new engine. Kyle also explained my repairs effectively fixed my excessive oil consumption problems. It appears the Service Department greatly improved since 5 years ago, when it was poorly managed. Now the Service Department has gained back my respect. The only very minor issue now, is that they still try to push some unnecessary services, but that is to be expected to a degree at dealerships. Overall, I would rate the Ganley Service Department 4 out of 5 stars--reasonably good.
Dealer Response
Hello Daniel, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
Maximum rating = 5
Was a long time , 2 hrs, for an oil change/tir rotation!
Was a long time , 2 hrs, for an oil change/tir rotation! Dealership is still under renovation and a lil loud and confusing I think before I return it will need to be completed
Dealer Response
Thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.
Maximum rating = 5
At our Ken Ganley Kia Mentor, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs.
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