Coughlin Kia of Lewis Center

The overall score is not reflective of the overall experience, but more the overall feeling after everything was finished. The salesman was good. None of the normal slimy salesman vibes you normally get from car dealers. And most of the deal was to my satisfaction, however there are a couple bigger issues that had they done then right would have made the deal perfect. When I bought the car I told them I would need it delivered when the prep and paperwork was complete. It was all complete, but he was too busy with customers to deliver it. I caught a 30 dollar Uber and went to go get it. He had no customers that I saw. When I got out of the lot I noticed the fuel was almost empty. Unless negotiated there should be no expectation of a full tank, but not enough gas to make it home is just not what I consider appropriate. I guess I misunderstood the license fee, it's not for plates, it's for the temp tag. You have to go get a tag once you get the registration in the mail. Yet another issue -part of the deal was they needed to put tires on it. They did, good tires. 65k mile tires. But I have no paperwork on the tires. No 65k factory warranty paperwork, no road hazard, nothing. It's not the extra hundred out of pocket (Uber and gas), it's the "go away we are done with you" attitude I perceived after the deal was done I was happy with the price and the deal, so I have no regrets on the purchase, I just think things should have been handled better. The car delivered as agreed, some paperwork of some kind in the tires and at least enough gas to make it home

Fair negotiators. Craig, Bill and John did a good job of valuing my trade and not wasting my time.

I brought my vehicle into the Coughlin Kia service center on 12/17/25 for an oil pressure sensor and harness repair/replacement. A few hours after the repair was completed, I noticed that my engine was leaking a large amount of oil. I took the car back to the service center where they admitted that the service tech had cracked the sensor during the repair, causing the leak. A new part would have to be ordered but they assured that the repair would be done the next morning. It wasn’t. It took another day for the repair. When I went to pick up my vehicle, I addressed my concern that the engine was damaged during the initial repair. The service manager, Mike Harris, responded that it was only a “minor crack” and not that big of a deal. I said since the initial repair was done incorrectly, causing me to be without my vehicle for over two days and causing 4 separate trips to the service center, that I should be entitled to a partial refund. He disagreed and said that since they had fixed the problem that they created, that was sufficient. I then spoke with service director Nate Bickel who offered me a $225 service credit towards future work. I said that I had no intention of using their service department in the future and that I wanted a partial refund for the initial faulty repair. He said that he would have considered giving me a refund if I agreed to use their service department in the future, but since I did not, he had no intention of compensating me. This is not how you do business. If you make a mistake, no matter how “small” you think that mistake may be, you own up to it and make it right. The fact that Nate said he would only refund me if I agreed to continue to use their company, especially rubbed me the wrong way. In my opinion, Coughlin Kia does not operate their business with integrity. You should take your business elsewhere.