Taylor Kia Findlay

The dealership treats everybody like family, whether you’re dealing with Jason Saul to buy the car, then service department to take care of the car or Financing to buy the car.

When my daughter was upgrading her vehicle, Jason Saul was a huge help. He was highly personable and patiently addressed every one of her questions.

I wish I could post photos here, but please go to Google Reviews where you can find them among the 1 star ratings. After replacing the oil pan on our Kia Sportage the Kia tech failed to tighten all the bolts on the covering shroud on the undercarriage; but more importantly, they under filled the engine by an entire quart of oil. The only reason we even checked the oil level is because the undercarriage had a lot of oil spray on it that they had not wiped off and we saw the loose bolt when cleaning it up, which made us check everything they had done. The service ticket was over $1,500 and they didn’t even clean up their own mess. It’s dangerous to leave a vehicle a full quart of oil low and it’s shocking Taylor Kia’s quality of work control is so poor that these two things could even happen. What makes it worse is that when we called the dealership to complain, the Service Rep, Ricky, could only explain why it wasn’t his fault and he didn’t understand the repair details. Wow, really helpful !! We will pursue this further with the Service Mgr, but the photos speak for themselves. If you have any other option on where to take your Kia for repairs, you should do so. If not, be sure to very carefully check everything they do, which sadly defeats the purpose of taking it to a dealer in the first place.