Great Lakes Kia

Please save yourself the headache and go somewhere else. I just got my car back after three and a half weeks of the worst customer service I’ve ever experienced. Their automated phone system repeatedly hung up on me after long hold times — and that was the only way I could get updates, since they never followed through on promised callbacks. My service rep, Alex, repeatedly told me he would call with updates, yet I never received a single one. At one point, he claimed he had tried to reach me multiple times, but it turned out he was calling my parents’ old home number — a line that hasn’t existed for years. I have no idea how they even got that number, especially since all my interactions with them had been through my mobile phone. Not only was the communication abysmal, but the sense of urgency was nonexistent. My car sat there untouched for the entire first week because they hadn’t even started diagnostics. When I called for an update, they couldn’t even locate my vehicle in their system. After finally determining the car needed a new engine, I was told there was no way to get a loaner in the meantime. Then, when they said it was finally fixed and ready for pickup, the check engine light came back on immediately when they pulled it up — right back to square one. Having no car, no communication, and then being expected to pay for something they missed in the first place is unacceptable. This dealership clearly lacks organization, accountability, and respect for its customers. Do yourself a favor and take your business to any other Kia dealership.

Fast and Furious! We knew what we wanted and were looking for which was a quick and efficient buying experience to that we could head to Easton to shop and eat! We were in and out in less than 3 hours, with some of that delay being my fault for not having a current insurance card! lol Made the 2 hour drive due to their online selection of inventory; and, their online prices were actually about $1500-$2000 less than our closest Kia dealer, and those prices held up to be true! They quickly confirmed via phone that the inventory was in fact onsite vs in transit, which many dealerships can mislead you on. Once there, a little bit of initial confusion with sales team handing us off, the actual lot was also odd because most of the vehicles were at a different lot. Once we worked through some of the initial confusion, Leo was very knowledgeable and accommodating to run back and forth between the lots to bring cars for us to take a look at. Once we had committed to the car, there was no haggling through the finance process, which sounds strange to say it was fun, but it was actually enjoyable due to the comradery of the staff. As we were rushing to get to Easton, the team let us rush out and they DELIVERED the car to the restaurant!! Car was detailed to the max and looked great! Awesome job to this team!

The price shown on Cars.com didn't reflect an $18,000 "add on" bringing the price from $34k to $53k