Germain Kia of Columbus in Columbus including address, phone, dealer reviews, directions, a map, inventory and more

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1455 Automall Dr
Columbus, OH 43228

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Sales: 855-243-1070

Used Cars: 614-212-4639

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 12:00pm – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Germain Kia of Columbus

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

1.9 (out of 5)

2 out of 8 people said they would recommend this dealer

1 (out of 5)

Will not go back

Reviewed by Caitlin in Columbus, OHMarch 25, 2021

I have had numerous bad experiences with the service department. It’s the closest kia service department to my house, but I am finally done using them. They lose appointments, don’t keep in contact and even when they have kept my appointments I would wait HOURS for something as simple as an oil change. Any time I have complained to them, they have never tried to make it right or have any compassion for me as a customer. This last time was the final straw. I will not be going back.

Customer Service 2

Buying Process N/A

Quality of Repair N/A

Overall Facilities 3

Maximum rating = 5

1 (out of 5)

Scam dealership

Reviewed by Sally in MIJanuary 28, 2021

Worst dealership I’ve ever dealt with. Please do your research and read the reviews prior to doing business here. I called about a car I was interested online and spoke to the salesman Shane Bandara. He was very unprofessional, rude, and overall just snobby. I was just asking basic questions and he was too aggressive and wasn’t helpful. He definitely needs to work on his communication skills. I decided to call and maybe speak to another salesman to see if they can help me better than Shane who was terrible and spoke with Patrick, he seemed lost, didn’t follow back with me after stating he would. I don’t know who hires these salesman, but they don’t seem competent enough to do their job. Do your research about the dealership not just the car! A lot of reviews stated this place is a scam and from their poor customer service, I can definitely see it!

Customer Service 1

Buying Process 1

Quality of Repair 1

Overall Facilities 1

Maximum rating = 5

4 (out of 5)

Love my new SUV

Reviewed by Kendra in Columbus OhioOctober 31, 2020

Had a great experience buying a used car! I found the perfect suv I had been searching for and with COVID I had been looking for awhile and other dealerships were either rude or wouldn’t come out to help also everyone post their cars online but would leave them once they were sold and some even posted vehicles that weren’t even ready to be sold for weeks later. Going to Germain Kia was such a pleasant experience they called me and set up an appointment and had the car held for me the next day.

Customer Service 5

Buying Process 4

Quality of Repair 3

Overall Facilities 4

Maximum rating = 5

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