Germain Kia of Columbus

I have had numerous bad experiences with the service department. It’s the closest kia service department to my house, but I am finally done using them. They lose appointments, don’t keep in contact and even when they have kept my appointments I would wait HOURS for something as simple as an oil change. Any time I have complained to them, they have never tried to make it right or have any compassion for me as a customer. This last time was the final straw. I will not be going back.

Worst dealership I’ve ever dealt with. Please do your research and read the reviews prior to doing business here. I called about a car I was interested online and spoke to the salesman Shane Bandara. He was very unprofessional, rude, and overall just snobby. I was just asking basic questions and he was too aggressive and wasn’t helpful. He definitely needs to work on his communication skills. I decided to call and maybe speak to another salesman to see if they can help me better than Shane who was terrible and spoke with Patrick, he seemed lost, didn’t follow back with me after stating he would. I don’t know who hires these salesman, but they don’t seem competent enough to do their job. Do your research about the dealership not just the car! A lot of reviews stated this place is a scam and from their poor customer service, I can definitely see it!

Had a great experience buying a used car! I found the perfect suv I had been searching for and with COVID I had been looking for awhile and other dealerships were either rude or wouldn’t come out to help also everyone post their cars online but would leave them once they were sold and some even posted vehicles that weren’t even ready to be sold for weeks later. Going to Germain Kia was such a pleasant experience they called me and set up an appointment and had the car held for me the next day.