3414 Brookpark Rd
Cleveland, OH 44134

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Sales: 216-600-1150

Used Cars: 216-600-1513

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 7:30am – 5:00pm

Reviews of Spitzer Kia Cleveland

Overall Rating:

4.7 (out of 5)

97% recommend this dealer

2663 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

In following up from my November visit I have to amend my

Reviewed by Jake5585December 13, 2025

In following up from my November visit I have to amend my rating and give 5 stars to Randy and his team in service. I was kept informed and communicated with regularly on the status of my vehicle which eliminated any chance of miscommunication.. The work was performed in a timely manner. I must also commend Stephen Donat as I would recommend him to anyone looking for a vehicle. I will develop back!

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

The dealership was very quick and thorough with my

Reviewed by samfergusonDecember 13, 2025

The dealership was very quick and thorough with my vehicle. Very professional and clean and as always very friendly.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thanks for sharing your thoughts about your experience with Spitzer Kia Cleveland. We appreciate your business and hope to see you again soon!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

3.0 (out of 5)

1was told it would take 1 12 hours it took over 3 hours

Reviewed by blahab2562December 12, 2025

1was told it would take 1 12 hours it took over 3 hours to complete

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Overall Experience 3

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Spitzer Kia Cleveland

At Spitzer we're making car buying fun and fast! It's so easy to buy at Spitzer because you only pay for what you need; our salespeople are paid on volume and customer satisfaction so you know you'll never overpay. Plus we'll buy your car from you regardless of how much you owe and even if you don't buy from us. There's always a Spitzer location near you hurry in today

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