Vandevere Kia

Took my car in for a clunking noise at the front of my car. I was told that the ball joint and the rack/steering gear needed replaced. I decided to get a second opinion due to the cost of the replacement. Took it to a private mechanic and he stated that there was nothing wrong with the rack/steering gear. My car was also seen by another mechanic and he stated the same thing, there is nothing wrong with the rack/steering gear. Kia wanted to charge me $1200.00 for something that wasn't even wrong with my car. I will NOT be back for anything. Totally dishonest people.

Jackie in the service department has always done a great job keeping me informed of my vehicles progress while it’s being worked on, and helped us get a great new vehicle when it was time. We appreciate her.

Very poor customer service at the service department. According to them I need a new engine. I contacted my home dealership in a different ship. They emailed all my info to the service advisor, Adam, and asked for him to communicate the problems they saw. He flat out refused to contact them. He literally told me on the phone that he would not contact them! How rude and what poor customer service! He obviously has no interest in doing what’s best for the customer.