Dutch Miller Kia of Charlotte

It’s important to maintain respectful communication, especially in business. I have been pleased with this dealership and have shown loyalty through two car purchases. However, during a recent interaction with Shawn, I felt my loyalty was questioned. I was interested in a used car with a previous accident, and although there was room for negotiation, the deal didn’t work out. I believe my offer was fair and reasonable. While they may find success with others, I have decided to move on from this dealership. I was also called disrespectful for leaving a negative review which is beyond me. This review doesn’t reflect my experiences with Garrett. He’s kind and understanding. And it doesn’t reflect the service department which I’ve had no issues with.

I appreciate the quick service provided by the staff. While I waited for my car to get serviced, I got to talk to a financial advisor about my GAP protection. She informed me all of the details and went over each plan 1 detail at a time. I got two services in one day. Thanks KIA!!

I was mistaken an mis understanding Mr. Shamari did want I didn’t know and took car of the situation. I would highly recommend him my previous review should be ignored great job