Dutch Miller Kia of Charlotte

I was mistaken an mis understanding Mr. Shamari did want I didn’t know and took car of the situation. I would highly recommend him my previous review should be ignored great job

🤬 HORRIBLE! DM KIA completed an ILLEGAL sale of a brand new 2023 Kia Soul to me. Purchased vehicle in December 2023. The vehicle sale was illegal because it was sold to me with a "dangerous tire". The right rear tire had a plug on the interior sidewall! Who did the state inspection on this car? Who did the pre-delivery inspection on this car? Do they have still have a job? Yes, I didn't discover it until 8 1/2 months later. it is by the grace of God and guardian angels that this tire hasn't exploded and caused serious damage/death. The Dealership put a "new" tire on it yesterday. I waited for hours and hours and hours for this to be done. I didn't get 2/3 of the way home before that tire (right rear/the new one ) started going flat. I was assured by the dealership that I would receive a phone call this morning. I did not. I called the dealership at 2:30 today. They said that they were sending a tow truck to get my car. At 4:30 they called me back to tell me a tow truck wouldn't be here till tomorrow. They refuse to give me something to drive while they have my car. I have never dealt with a car dealership that had this type of "customer service". If Customer service, courtesy vehicles and a competent Service Department is important to you, go elsewhere.

I can’t even began to tell you the lies and issues I am currently going through with these folks for going on 4/5 months after I traded my suv with them. I have wasted so much time dealing with issue after issue after issue with the car I purchased from this place.I started noticing the car dripping oil in my driveway so I was told at first it was a loose oil filter which obviously was a lie because now it’s a turbo fan and some pipe plus my transmission is skipping!! I learned that after the last time the vehicle was left with them and the mechanic in there shop drove it with me up the street for a test drive so I can show him what I was talking about since everyone seemed to not notice! But he did he remembered my car as soon as he saw it. He said that he personally drove my car from the shop home and put a good 300 miles on the vehicle to try to find out what was going on with it!! So he personally told me that the car was no good and they needed to give me a different car. The car has been at there shop more than my own driveway. Please save yourself the time and stress of dealing with all I’ve been going through. The car started to fail not even 24hrs after I brought it home,I was sold a lemon from this place and they are trying to force me to keep it instead of giving me something of equal value or giving me my money back. The general manager I have emailed and requested to speak with is never available he never responded to my emails and I was told he is not even available for his own managers he has running the place. While I was there for my issue some other guy seemed to have been going through something similar so definitely do your homework on any cars they try to sell you or you may be like us. But I can go on and on and on about the stresses and inconvenience I’ve dealt with because of this place.