Matthews Import Center in Vestal including address, phone, dealer reviews, directions, a map, inventory and more

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3013 Vestal Rd
Vestal, NY 13850

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Sales: 607-821-3073

Used Cars: 607-304-4972

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 6:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 4:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 8:00am – 1:00pm

Reviews of Matthews Import Center

Overall Rating:

4.9 (out of 5)

98% recommend this dealer

309 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

A great exsperience

Reviewed by TomD from NYNovember 25, 2019

My wife and I were shopping for a car to replace out totaled 2016 Prius V. We headed to Vestal to check out Matthews as they sell a few of the brands that we wanted to try out. We had a great experience with a sales rep at their Mitsubishi / VW dealership even though I didn’t fit into most of the cars we looked at. The salesman we were working with recommended we check out their Kia / Subaru store and called ahead for us. Upon arriving we were immediately greeted by Brian Chadwick and I’m happy to say everything worked out great. I explained what we were looking for and he took us to a bunch of vehicles so we could see how I fit into them. Eventually we test drove a 2020 Subaru Outback even though it wasn’t on our list and we loved it. We went back in and did the preliminary paperwork which was painless. There was no pushiness around the optional extras that they offered. Most importantly the price was very fair without having to do any kind of haggling. When all that we could do with Brian was finished for that evening we were passed onto one of the finance people who was also very nice, and again this was completely straight forward. No backroom sales pitches or any other junk that we’ve run into before. We came back the following Thursday to finish all the paperwork and take delivery of out new Outback. The process was very relaxed and if I can be honest, we left without feeling like we’d gone through what I’d call a normal car buying process. This was so far removed from any experience we’ve had in the past, we will definitely be coming back here the next time we need a replacement vehicle. If you’re looking for a car, I’d recommend the trip to Vestal to check them out and I definitely recommend working with Brian Chadwick.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Incomplete/Faulty Repairs

Reviewed by Rebekah from Endicott, New YorkMarch 05, 2019

My vehicle was involved in a MVA, and I chose Matthews Collision and Import Center to complete repairs. Matthews has received full insurance payment for the cost of these repairs, but the repairs to the vehicle are incomplete/faulty. (The vehicle has required >5 follow up appointments for incomplete/faulty repairs since late January.) The vehicle is currently in need of a new heater/fan motor; parts available, but Matthews will not provide a follow up appointment to complete repairs. Efforts to contact the repair shop and management (by phone and in writing) have been ignored, to date.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Rebekah, Thank You your honest feedback about your experience with us. It is our goal that every customer leaves satisfied so we are disappointed to hear that you did not. Please contact Mike, our Service Director, at msavage@matthewsauto.com or at 607-729-6261 and we will do our best to make this better. We hope to hear from you soon.

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Never going back

Reviewed by James from VestalJanuary 03, 2019

Worst job I ever had done I can’t believe how bad they are at servicing a vehicle and how bad the customer service was you would be much better off taking your vehicle to another place

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Thank You for taking the time to review Us James. Please call (607)729-6261 and ask for our Service Director Mike so we may resolve this issue immediately. Thank You Again

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Matthews Import Center

At Matthews Import Center home to Kia Subaru and over 100 Pre-Owned Vehicles in Vestal NY every new and used vehicle is priced with a low bottom-line upfront Matthews One Price.

No Haggling. No Hassle. No Games. Saving for your car is hard...buying it shouldn't be!

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
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