Kia
New Car Dealership in Saint James, NY
Overall Rating
4.3/5
Read dealer reviews
Smithtown Kia in Saint James,NY Long Island treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a new car and used car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
And for service for your new Kia, Smithtown Kia is the place to go in Saint James. Smithtown Kia has certified mechanics that can help keep your new car up and running. Keeping your car running safely is important to you, right? So make sure to use the experts for your service needs!
Smithtown Kia Reviews
Overall Rating
4.3/5
57 out of 65 people recommended this dealer
Overall Facilities:
4.5/5
DISGUSTED CUSTOMER
Reviewed by service desk
in smithtown, ny
September 17, 2019
My optima is a 2013 Sxl turbo. I bought it in 2015 bc it was the demo car. It had 16k on it when I bought it. Got it for 28k. I also have the VIP package covered to 200k mi but smithtown kia tells me the because I didnt do every maintenance package with them (mileage intervals) that it reverts to 100k mile warranty. I have bumper to bumper and drive train warantee coverage. So I thought the waste gate that they deliberately and underhandedly sabotaged would be covered. It wasnt. I was scammed because I refused the 50k maintenance pkg at my free oil change visit. The very next day my RPMS were high but car wouldnt go past 40 mph. Funny how this happened right after my FREE Oil change with refusal for any additional costing services and now cost me $160 to fIx because I was told it's not included in my power train warranty from kia. I'm not sure what that coverage really includes or its situational according to Kia's service dept mood that day. I want my $160 back!
Now I called generation kia because I refuse to be scammed again by smithtown kia and told that I need to being it in to be diagnosed and it will cost me $189 to tell me if its covered under warranty and if not then i have to pay additional for a transmission fluid temp sensor which my obd is registering as. And they dont have any openings till NEXT Thursday. What's kia doing? Not very accommodating to their customers. So I'm forced to bring it to my HONEST mechanic and eat the cost?!
Telluride deception and poor service
Reviewed by Matt
in Long Island
June 15, 2019
BUYER BEWARE!!! THEY ARE MARKING UP TELLURIDES ABOVE MSRP WITHOUT TELLING YOU. They are then using the Kia rebates which they have to use to get it close to or slightly below MSRP, they will not tell you this until you fill out the paperwork. This means you are paying the taxes on the above MSRP price!!!! We put a $1000 deposit down on a telluride and we were told the car was in and to come get it this week. We arranged the sale of our own car when we got that message and got a babysitter. When we tried to get it Thursday they couldn’t do it which was totally fine. We then made arrangements again to come in Friday after sending in the paperwork beforehand thursday and getting a sitter again with my wife being car-less and we were then told it wouldn’t be ready until Monday. We almost walked out several times but we were stuck as we knew what car we wanted and needed to get into a car after arranging the sale of our own. We did our research and the Telluride is an amazing vehicle and decided that’s what we wanted, Ray took a long time with my wife showing her the car and we were impressed by their “lifetime service” offer but our treatment was horrible. The market for tellurides is extremely hot so I understand them not wanting to wiggle off of MSRP but selling for above MSRP and using the rebates they have to use by KMF to get it back down to MSRP without telling the customer is immoral, especially since you are paying taxes on their marked up price. Mike the manager was not willing to do ANYTHING for us after our bad experience and finding out what they did with the marked up price and rebate, and also giving us the run around about when we could pick up the car after telling us to come in this week and moving our life around for it. Any other dealership would be throwing at least something in to make the customer happy after that type of experience. We were stuck and we were tired of the whole process so we begrudgingly took the vehicle as we know how quick they sell and not having a car of our own for our three kids. Again it is a great car and the market is extremely hot for them but it doesn’t warrant deception and poor treatment. Was absolutely shocked that nothing more was done after our whole experience. I am hoping that at least their “lifetime” service offer is better but I’m not optimistic. I would go elsewhere if you can find the telluride you want, plenty of dealerships are offering the KMF rebates on the tellurides without the deception of marking up the vehicle above MSRP. If we didn’t arrange the sale of our car we wouldn’t have done the deal.
The overall experience was good one. Excellent
Reviewed by Benita
in Brentwood , New York
September 22, 2018
Satisfactory service customer rendered . Mike really took his time to explain what it takes to finance a car with the help of Maria. Good
