Kia
New Car Dealership in Saint James, NY
Overall Rating
4.2/5
Read dealer reviews
Smithtown Kia in Saint James,NY Long Island treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a new car and used car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Smithtown Kia also has a service department if you need ongoing support with your new Kia, Smithtown Kia has Kia-trained mechanics and uses the highest quality parts. If you are in Saint James, Smithtown Kia should be your dealership!
Smithtown Kia Reviews
Overall Rating
4.2/5
58 out of 68 people recommended this dealer
Overall Facilities:
3.6/5
Very disappointed
Reviewed by Joe P.
in Holtsville,NewYork 11742
January 15, 2020
Found dealership adding on thousands to MSRP price because of the high demand of the car. I currently had a KIA and didn’t appreciate the fact that’s how you treat a customer. Then because my current lease was only 389, I was told numerous times that the payment was going to be so much more almost as if they thought I wasn’t able to afford the car. I knew the cost and the approximate monthly payment before they started playing with the price. They couldn’t have cared less if I bought the car or not. Very disappointing experience!
Parts Department
Reviewed by Brad
in Texas
January 08, 2020
Do not waste your time with Smith Town Kia. Ordering a part from them was a mistake. There is no communication from parts department on getting part needed and once asked for a refund didn’t hear from anyone until I called 5 days later to obtain a status on part. Associate Todd from parts was no help, could not provide a return invoice. All he said was they pushed the return button and to get ahold of my bank. Don’t hold your breath on speaking to a supervisor for that store, you get the run around and directed to multiple associates that have no clue on what customer service really is. Not to mention that I was redirected to parts again and was asked why I’m even returning the part and it’s not Amazon. Found that very funny, might have been better off ordering a part from Amazon. Thank you Smith Town Kia, will not be doing any more business with that store. Also, appreciate the follow up call from the store manager that I did not get. Everyone be very aware of taking your vehicles here or ordering parts.
Would like to at least show gratitude to Service Manager Kevin, he was the only one who actually helped when I was redirected to multiple associates.
The overall experience was good one. Excellent
Reviewed by Benita
in Brentwood , New York
September 22, 2018
Satisfactory service customer rendered . Mike really took his time to explain what it takes to finance a car with the help of Maria. Good
