Kia
New Car Dealership in Saint James, NY
Overall Rating
4.3/5
Read dealer reviews
Smithtown Kia in Saint James,NY Long Island treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a new car and used car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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Smithtown Kia Reviews
Overall Rating
4.3/5
57 out of 64 people recommended this dealer
Overall Facilities:
4.4/5
Telluride deception and poor service
Reviewed by Matt
in Long Island
June 15, 2019
BUYER BEWARE!!! THEY ARE MARKING UP TELLURIDES ABOVE MSRP WITHOUT TELLING YOU. They are then using the Kia rebates which they have to use to get it close to or slightly below MSRP, they will not tell you this until you fill out the paperwork. This means you are paying the taxes on the above MSRP price!!!! We put a $1000 deposit down on a telluride and we were told the car was in and to come get it this week. We arranged the sale of our own car when we got that message and got a babysitter. When we tried to get it Thursday they couldn’t do it which was totally fine. We then made arrangements again to come in Friday after sending in the paperwork beforehand thursday and getting a sitter again with my wife being car-less and we were then told it wouldn’t be ready until Monday. We almost walked out several times but we were stuck as we knew what car we wanted and needed to get into a car after arranging the sale of our own. We did our research and the Telluride is an amazing vehicle and decided that’s what we wanted, Ray took a long time with my wife showing her the car and we were impressed by their “lifetime service” offer but our treatment was horrible. The market for tellurides is extremely hot so I understand them not wanting to wiggle off of MSRP but selling for above MSRP and using the rebates they have to use by KMF to get it back down to MSRP without telling the customer is immoral, especially since you are paying taxes on their marked up price. Mike the manager was not willing to do ANYTHING for us after our bad experience and finding out what they did with the marked up price and rebate, and also giving us the run around about when we could pick up the car after telling us to come in this week and moving our life around for it. Any other dealership would be throwing at least something in to make the customer happy after that type of experience. We were stuck and we were tired of the whole process so we begrudgingly took the vehicle as we know how quick they sell and not having a car of our own for our three kids. Again it is a great car and the market is extremely hot for them but it doesn’t warrant deception and poor treatment. Was absolutely shocked that nothing more was done after our whole experience. I am hoping that at least their “lifetime” service offer is better but I’m not optimistic. I would go elsewhere if you can find the telluride you want, plenty of dealerships are offering the KMF rebates on the tellurides without the deception of marking up the vehicle above MSRP. If we didn’t arrange the sale of our car we wouldn’t have done the deal.
Kyle was great. We love the Stinger.
Reviewed by jtyankeefan
in Centereach, NY
May 30, 2019
My son wanted to test drive the Stinger. Kyle was trustworthy and helpful. He even showed us an Optima for comparison. Both were very nice cars but my son really loved the Stinger. Even though I told him we would be checking out other cars he still helped us and stood by the car and the deal.
We went back a couple of days later and made the deal. We got a good price and the whole process was fast and easy.
The overall experience was good one. Excellent
Reviewed by Benita
in Brentwood , New York
September 22, 2018
Satisfactory service customer rendered . Mike really took his time to explain what it takes to finance a car with the help of Maria. Good
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