Karp Kia

Very frustrating experience. Ordered a car in September, never received any updates on order. Sales associate no longer with company. There is an antiquated phone service, very rarely reach a real person and no one returns messages. Still waiting 2 weeks for $1000.00 deposit to be refunded.

I purchased a vehicle from this dealership and paid for the vehicle in full. I then went to pick up the vehicle that I had already paid in full for and was told that they sold the vehicle to someone else and that they were not selling me the vehicle. Stay clear from this dealership they do not conduct business with any ethics whatsoever.

Completely let down by what I thought was a great automotive dealership. I will not go back here, nor will I recommend this dealership to others. I feel like I was taken advantage of by Karp Buick. I went into Karp Buick Service knowing I could not afford to fix my AC and was upfront about financial issues to the service reps. I was wholeheartedly relying on my extended warranty. It turns out all that was needed was not covered by the warranty; therefore, I was charged a $250 diagnostic fee. Had I know this issue was not covered, I would never have brought the car if for service! There was no urgency to fix the AC in October. I feel this is very unfair. I walked out of Buick paying $250 with no solution and the reps were a bit insensitive and undermined my situation. Not everyone has $250 to waste, especially coming out of a global pandemic. Karp Buick, you can do better!