Kia
New Car Dealership in Rockville Centre, NY
Overall Rating
4.6/5
Read dealer reviews
We at Karp Kia in Rockville Centre want to be your choice if you are looking for a new Kia. We know you have plenty of choices if you want to buy a new Telluride or Soul.
And that’s why we will do what it takes to earn your business. And when you stop by our place for a test drive, remember to print out this handy resource guide with our address, directions and a map.
Karp Kia Reviews
Overall Rating
4.6/5
52 out of 57 people recommended this dealer
Great Recovery Service from Brad
Reviewed by Jackie LLenas
in Oceanside
December 10, 2020
I worked with Brad. I had a great experience. Great customer service! Especially after having a bad one at a different KIA dealership. I would recommend this place.
Another wonderful experience
Reviewed by Chaunice Chapman
in Hollis, NY
September 11, 2020
Michael was very helpful and professional, our experience was great! He helped us to find a car which supports our family, especially with a new baby boy!
Blew Up my Engine! - Replied " Issue is now Dead !
Reviewed by Tim Gilley , Ellen Karp
in LI New York
October 05, 2018
Tried to repair my sorrento and charged me, blew up the engine, refused to repair it. Went to another Kia dealer and cost me $4500.00 plus for a new engine.
Not good for Karp to do that to someone, especially another merchant in Rockville Centre.
A lot of customers will hear this negative review. So best of luck trying to keep your customer retention going.
SDA
After being contacted by their general manager, the following
A response to Karp Kia. As of 0ct 2nd 2018. The concern that this dealer has is only at face value. Karp Automotive will use any excuse " we no longer have any records your history has been " Purged" " not accepting any responsibility or offering any customer resolution . Even though there is complete documentation to support all, Karp Kia attempts to keep control by using these excuses a more.
However, much to their chagrin, they unable to protect their customer retention which will through advertisement and word of mouth go quickly and effectively down hill. -
SDA
Follow Up - Oct 5th, Received a Call in which Karp Automotive replies “ This Issue is Dead “ Should have attempted some customer resolution, would have been in their benefit, Unfortunate!
