Romeo Kia

If you’re thinking about buying from Romeo Kia of Kingston in Lake Katrine, NY, I strongly urge you to look elsewhere. My experience with them was unprofessional, dismissive, and deeply frustrating from start to finish. I purchased a 2019 Nissan Rogue on October 24, 2025. Throughout the entire sale, the manager never spoke to me directly or even made eye contact. He addressed every question and comment to my father, despite the fact that I was the buyer. As a 24‑year‑old woman, the behavior felt blatantly disrespectful and dismissive. We met at the DMV, I drove home, and did not drive it until two days later when I heard a bobbing noise coming from the rear. I immediately contacted the salesperson, and the response was dismissive. They said, “It wasn’t making a sound when I drove it to the RMV,” and was reminded that if I had bought the extended warranty that was offered, it would be covered. The salesperson also admitted at the time of the sale that they “don’t know where anything is in gas vehicles” because they drive an EV, so I’m not sure why their opinion on a mechanical issue was being treated as definitive. They said that the issue would have to be diagnosed by a mechanic in order to know if Lemon Law coverage was applicable. I brought it to two different mechanics. The second one said the rear rotors were completely rusted. I told the dealership this to which they said that rotors are considered wearable items and not covered under state warranty. Only then did they state that in order for them to address the issue, they would now need their mechanics to inspect the car at their dealership. They said that “under NY Used Car Lemon Law, the dealer who sold the vehicle is responsible for diagnosing and repairing covered issues,” despite telling me in the first place to get it diagnosed on my own and paying $200 for it. While I understand rotors are a wear‑and‑tear part, there is simply no way I caused that level of deterioration in two days. They said that the car passed NYS inspection but it also passed MA inspection when I brought it home. My best guess is that they barely passed inspection or they weren't even looked at seeing as rotors can be overlooked. It was unsafe and unreasonable to drive it back to the dealership just to hear the same thing my mechanic already confirmed, seeing as they told me to get it diagnosed by a mechanic in the first place. Their final offer was having me drive it down and that they would handle the repair, covered or not, but said nothing about payment. If you’re considering buying here, be prepared for zero post-sale support and a dismissive attitude once they have your money. I would never recommend this dealership to anyone.

Gerald had great customer service and was very professional. I would definitely recommend him to anyone else!

We had a truly wonderful experience at Romeo Kia with Jakob. I’ve purchased many vehicles over the years and can be particular, but Jakob and the team were incredibly patient, accommodating, and eager to meet every request. Their genuine care and professionalism made this the smoothest and most enjoyable car-buying experience I’ve ever had.