3160 Transit Rd
Buffalo, NY 14224

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Sales: 716-712-5061

Used Cars: 716-616-3118

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 5:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 7:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 7:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat 7:30am – 5:00pm

Reviews of Transitowne Kia

Overall Rating:

4.6 (out of 5)

92% recommend this dealer

669 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Don't!

Reviewed by John Sanders from Delevan, NYNovember 20, 2025

Don't!! Trust Transitowne. I have bought 5 cars from transitowne, never again. 12/21/24 i had regular service work done, i inquired about my grill pealing. Finally in april i was told it was approved, i took it in on a Saturday, i was told they don't do body work on Saturdays, plus they had the wrong parts. Multiple calls and messages to them and i have never heard back. Transitowne has horrible customer service

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

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Maximum rating = 5

4.0 (out of 5)

Went in for brake pads.

Reviewed by Pedro Morales Iii from Buffalo, NYNovember 20, 2025

Went in for brake pads. It turns out I needed more rotors/wheel alignment and brake pads. Whole they are still doing construction to improve the waiting area, they still offered coffee juice and snacks for customers. Frank at the front desk did a great job explaining my repairs and cost. Though it was more than expected he was very accommodating. Set up a shuttle.for me 30min away and checked in on me throughout updating me on return time.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hello Pedro, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Maximum rating = 5

5.0 (out of 5)

I've had very good service here and they are always

Reviewed by Diane Vannatter from Buffalo, NYNovember 15, 2025

I've had very good service here and they are always extremely helpful with explaining the electronics with these newer models. I've been very happy with the sales department, the service department and customer service.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hi Diane, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Transitowne Kia. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Maximum rating = 5

About Transitowne Kia

The Transitowne Automotive group is a strong believer that the words success customer and community are tied closely together. Proudly serving western New York for over 47 years we've built our business on the foundation of honest courteous and long standing business practices that are customer and community focused. As a community conscious business we're long-time supporters of Big Brothers-Big Sisters Mercy Flight and more. As a customer focused business Transitowne customers enjoy the Transitowne Advantage. Let us earn your business.

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