3900 Sheridan Dr
Buffalo, NY 14226
Sales Department
| Sun | Closed |
| Mon | 9:00am – 9:00pm |
| Tue | 9:00am – 9:00pm |
| Wed | 9:00am – 9:00pm |
| Thu | 9:00am – 9:00pm |
| Fri | 9:00am – 6:00pm |
| Sat | 9:00am – 5:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 9:00pm |
| Tue | 7:30am – 9:00pm |
| Wed | 7:30am – 9:00pm |
| Thu | 7:30am – 9:00pm |
| Fri | 7:30am – 9:00pm |
| Sat | 7:30am – 9:00pm |
See all dealerships near Buffalo, NY that carry Kia
Overall Rating:
4 (out of 5)
91% recommend this dealer
328 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
I was asked to stop into the dealership prior to my
I was asked to stop into the dealership prior to my appointment so they can assess my vehicle and order parts accordingly. On day of service, I received a call 30 minutes before my expected completion time explaining they only ordered 4 of the 10 pieces needed for the repair. I then had to wait for them to reorder the parts needed and reschedule for another day. The 2nd appointment comes and goes smoothly until I realize the work done was sloppy and that they left excessive amounts of black adhesive on the outside and inside of my vehicle. Zero apologies were given for the many inconveniences and poor quality work.
Dealer Response
Brittany, we're sorry to hear about this experience. This is not the level of service we strive for, and we regret any frustration caused. Please reach out so we can address this issue directly and make things right. Thank you, David Levan - General Manager - d.levan@northtownauto.com
Maximum rating = 5
Worst Dealership ever Service Dept does not know how to
Worst Dealership ever Service Dept does not know how to fix their own cars and the General Manager Dave, has no authority to help customers - They sold me a defective car and do not stand behind their product - I should be entitled to a replacement vehicle Sharon Weick
Maximum rating = 5
We had a really nice experience at Northtown KIA and
We had a really nice experience at Northtown KIA and Haley helped us with patience and was very knowledgable. She guided us through the whole process and helped us to find the cars that really fit us.
Dealer Response
Jeroen, we're delighted to hear that Haley provided such a knowledgeable and patient experience at Northtown KIA. Thank you for sharing your positive feedback!
Maximum rating = 5
We're excited to announce the opening of our brand new state of the art Kia facility that just opened behind the previous Mazda/Kia building. Follow the signs for our Service Drive and once you've arrived enjoy a complimentary coffee bar and snacks.
So you want to know what we're all about at Northtown? Well maybe it's easier if we tell you what we're not all about. Hassles. Pressure. Making you feel rushed. We're not about gimmicky sales events that last for one day only. We're mostly about building honest relationships with hard-working people just like you. And it's an approach that's been successful for more than 40 years.
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