Plaza Kia in Brooklyn including address, phone, dealer reviews, directions, a map, inventory and more

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2748 Nostrand Avenue
Brooklyn, NY 11210

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Reviews of Plaza Kia

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

3.9 (out of 5)

16 out of 22 people said they would recommend this dealer

5 (out of 5)

Satisfied customer

Reviewed by Jeff L. in Brooklyn NYApril 01, 2021

Kimberly Morales from plaza kia did a great job. She made me me feel very comfortable and very happy to be a Kia customer. Thank you plaza kia

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

1 (out of 5)

Terrible!

Reviewed by Dima Rips in Brooklyn NYFebruary 15, 2021

STAY AWAY FROM THIS PLACE! THIS WAS THE WORST SERVICE I HAD IN MY ENTIRE LIFE! First, I had to wait for about 40 minutes even though I had scheduled an appointment. Second, the lady at the reception tried to cheat and pull as much money as possible from me! They drove in my car. Then, lady at the reception came and told me that I need to pay $525 for maintenance. Also, she told me I would have to pay $149 diagnostics fee unless I agree to fix my car at their place. I told her I want my car out since I don't like it. She refused to get my car out. She claimed it's inside and they can't do that. I insisted to stop the diagnostics and get my car out. It seemed like she agreed. However, they lifted my car without my permission! Then, they checked what's wrong with the car. Mechanic came and told me they waive the diagnostics fee. He made it sound like I don't have to pay diagnostics fee no matter what. Then, he told me it would cost $750 to fix the car. It took me about 20 minutes to make few calls and realize it's super expensive! Moreover, they didn't have the right part. I would need to leave my car for about 5 days at their place! I asked them to drive car out! However, the lady at the reception told me I would have to pay the diagnostics fee which is $149 even though I didn't authorize the diagnostics, and mechanic said they would waive it! They refused to let my car out! The lady tried to cheat me. She told me they performed the diagnostics before I told her to get my car out. However, I was looking at my car all the time. I saw that they did it after I spoke to the lady at the reception. Basically, she was lying to me and tried to cheat me! Then, she told me they could check cameras. I was so happy to check the cameras! I hoped it would end this nightmare! She told me it would take 2 hours! At that moment, I felt so cheated that I was ready to wait the entire day to prove that I'm right! However, she wasn't going to check the cameras since she knew I was right and she was wrong. She only tried to threaten me. I had to continue arguing with her about it! Eventually, after about another hour they released my car. THIS IS THE WORST SERVICE I HAD IN MY ENTIRE LIFE! STAY AWAY FROM THIS PLACE! NEVER EVER I COME AGAIN THERE!

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

5 (out of 5)

Awesome experience

Reviewed by Giantsfan in Brooklyn, NYSeptember 04, 2020

Had a great experience purchasing my Telluride from Zach. Got a no nonsense price on the website and that's what i paid out the door in cash.

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

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