Generation Kia

Title: Unsafe Vehicle – Poor Dealership Support Despite repeated service visits to Generation Kia in Bohemia, our 2024 Kia Carnival continues to have serious safety issues, including steering, transmission, warning lights, braking, and suspension concerns. Timeline of issues: Apr 28, 2025: Recall service; defects appear. May 18, 2025: Service visit; issues persist. Jun 16, 2025: Service visit; defects reappear. Aug 21, 2025: Service visit; dealership states fixed, no follow-up. Sep 4, 2025: Vehicle pick-up; no call, had to check in. Sep 24, 2025: issues re-emerged; Reported to sales manager, dealership confirms they cannot resolve and advised litigation. The dealership has failed to fix these defects or provide timely updates. The vehicle remains parked for safety reasons while we continue paying nearly $700 per month plus insurance. Given the ongoing issues and this dealership’s inability to resolve the matter directly, I cannot recommend their service or support.

Don’t waiste your time here. 4 months ago , I order a car; specific color & interior. Finally 4 months later my 2nd choice came in but not the interior color I wanted. I was told by original mgr Pete that I’m a repeat customer, waiting soo long they would take care of me w/ final pricing. So, today I sit down w/ new mgr, who acts as if he’s doing me a favor. Arrogance. First he tries to say car is sticker peice& that’s the price. I again advise him that I’ve waited 4 months& this is my 2nd choice not the original color I wanted. He stares at me as if to intimidate me! He says u know what I’ll take $500/ off the car. As if $500 is a massive discount! I tell him no. I was promised a repeat customer discount, told I’d be taken care of for waiting soo long, etc.. etc… he didn’t budge. Again the stare. I get up tell him we are done. As I’m walking out the door he says ok I’ll give u a $1000 off sticker price. Not even offering to throw anything in, etc… I walked out. I was treated like I was beneath him. Why? Maybe bcause I’m a female?? Who knows. Peter( original mgr) was honest& sincere. This guy has a huge ego. Don’t waiste your time going here.

Don’t waste your TIME here . Literally told me they would submit the deal to finance and I never got a call. I called back and sales manager stated oh my assumption there was never a deal . Like c’mon be straight with the customer. Literally wasted my time