Fiesta Kia

I’m extremely disappointed and frustrated with my recent experience at Fiesta Kia. On Friday, I went in and purchased a used vehicle that was located at one of their partner dealerships. The sales team took me through the entire process of buying this car—loan paperwork, signatures, the works—without ever having the vehicle physically present. Looking back, I should have paused, but the team at Fiesta Kia made it sound like everything was secure and finalized. I trusted them. That trust was misplaced. Today, I was informed—casually, with an “oops” phone call from the salesman—that the car I had “purchased” was sold by the other dealership before it could be shipped to me. No contact from a manager. No real apology. No attempt to make it right beyond offering to let me do the work of finding another car myself, and they’d waive the transfer fee as a “favor.” This wasn’t just a clerical error—it was a complete failure of communication, accountability, and customer service. It feels like I was tricked into a purchase they couldn’t fulfill, and they’ve done little to nothing to take responsibility. I’m sharing this so others can be cautious. Don’t let them run you through the full process unless the car is on-site and confirmed. I wouldn’t wish this mess on anyone.

Amazing experience, very friendly, not pushy, very helpful and just a pleasant experience. Ralph was so knowledgeable and helpful. Everyone we dealt with including the GM made us feel like family..

Everyone is very nice. Beautiful large and comfortable waiting room. Was a two hour wait time. They offered a free ride and pick up service. I stayed. Free coffee/tea, water and snacks. A gorgeous aquarium that you can loose yourself in. The two hours flew by. My car was pretty dirty and they gave it a good wash job, no dripping water or streaks.