Kia
New Car Dealership in Denville, NJ
Overall Rating
4.2/5
Read dealer reviews
Gateway Kia of Denville NJ offers such a wide selection of Kias because we believe that our customers not only want options but that they deserve options. No two people are alike with what they need or with what they prefer. Our friendly sales staff will listen to your needs and guide you into the vehicle that is just right for you. We will not use forceful sales tactics or any fancy sales tricks. We put our biggest sales tool, our vehicles, right out in front of you.
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Gateway Kia of Denville Reviews
Overall Rating
4.2/5
29 out of 33 people recommended this dealer
Overall Facilities:
3.8/5
Awful customer service
Reviewed by Bigal4567
in Denville, nj
February 06, 2019
I bought two kias from this awful dealership and multiple times I have brought my vehicles in for a recall and something instantly starts acting up and when I tell them all they can offer me is a diagonistic fee of over $100. I understand they need to get paid for their time but when this has happened on 3 separate occasions and problems are detected within 24-48 hours is ridiculous. The owner should invest money on customer service I dealt with a Murray and Anthony and both weren’t helpful and basically just chase money with zero concern for retain customers. Solid group there..joke
Service
Reviewed by Sarah
in Denville, nj
May 10, 2018
Service has always been a challenge, but recently absolutley horrible. Given recent events im confident they charge people and then dont fix things as they indicate.
My kia has had its share of problems (gps electrical issues, sunroof motor, 4 wheel drive didnt work, gas leak) more than it should for being a 2014. But LOVE the car so would have been worth it if it weren't for the following:
- Pre paid oil change deal= mistake. You have to schedule in advance and then plan to wait 2 hours.
-Numerous times, parts that were ordered to fix things came in wrong delaying process. (May not have been their fault.)
-paid for back windshield wiper to be replaced which never was done. (Took a week and half to get car back bc of wrong ordered part for something else so I forgot all about this til it rained the next time and went to use it)
-diagnostic fees. I brought my car in as sunroof wouldn't close on and off. Worked there. When I brought it home and it happened again I had to take a video for proof. While fixing motor they accidently glued my sunvisor shut! Because this was a week later, i had to make 40 min drive back to drop car off yet again.
- they were going to fix it and assumed responsibility but then only patched the damage they did and they couldn't garantee the thinner patched liner wouldn't tear (even for a year.) I was worried it would tear, which fabric damage spreads- this could be expensive down road out of my pocket and could also affect trade in if it got bad. They did end up replacing it fully per my request (the right way). I picked it up, and they left the plastic damage- No big deal to me but again should have been corrected in full all together from the start.
- a few months before the above, i had my car there for buttons that weren't working, a panel that was coming off and a few other things. I had to pay 60 or 90 dollars for a clip to be fixed to keep side panel up.
FINAL STRAW! HORRIBLE EXPERIENCE-
**today panel coming off. It uncovered that they never fixed the problem I paid for.
***called to express concern not wanting to bring my car back for the 4th time in 3 months after all my headache. Service manager JOE RIBELO didnt even try to help me or let me finish my sentence. I asked for reimbursement instead of bringkng it back at this point was just going to glue it myself. He laughed saying "youll never get a reimbursement". He "already did me a favor replacing the headliner." (Yes the headliner that was ruined because they glued my visor shut while replacing sunroof motor!) He was screaming at me when i brought to his attention that wasn't a favor, that was fixing something they did. He completely didnt even try, just lost his mind. So i hung up and called kia national.
Ultimately it's upsetting. Love my kia. Got 75,000 almost on it, would love to trade it in in few years but I got a bad taste in my mouth from my experience. Absolutley wouldn't go back to gateway kia in denville. If you want a kia, just go to another location!
I have pictures. Hopefully when i hit post it gives me option to attach pics. If not, id be happy to email them to any1 for proof!
Great experience!
Reviewed by David
in Parsippany, NJ
June 23, 2015
My wife and I just purchased a used Sorento and the experience was great. We were greeted promptly and they had a huge selection of Sorentos. One thing I noticed was that all of their used Kias were certified and that was comforting.
