Towbin Kia

TOWBIN KIA SOLD ME A CAR WITH A DIRTY TITLE, AND THEY ARE REFUSING TO CORRECT IT! I have traded in and purchased two brand-new vehicles from them. My wife has traded in her car and purchased a brand-new one from them, too. We've both been loyal customers of their service center since before they were Towbin. We were planning on making her current car and my 2019 Soul our 4th and 5th cars traded in at Towbin Kia for new cars, but they wouldn't even make us an offer because they think the odometer had been rolled back when it was originally still in their possession. Back when it still only had 58 miles on it. They never made me aware of the rollback, nor did they attach the proper paperwork to the driver's side door to show that they rolled the odometer back. I initially gave them the benefit of the doubt and chalked it up to a mistake that their employee made when I purchased my Soul in 2018, but their avoiding me proves that they know they did something questionable.

My Experience at Tobin Kia – Buyer Beware Let me tell you about my experience at Tobin Kia. The sales process started off smoothly. Things only took a turn when I sat down with the finance associate, Rameen. That’s when the experience became shady — and unfortunately, I didn’t realize it until after the fact. I was overwhelmed; I hadn’t had a car payment in over 14 years, and I wasn’t prepared for how expensive things had gotten. Rameen offered me an extended warranty and told me it would only increase my monthly payment by $9. I did a quick calculation on my phone and thought, "Okay, that's less than $900 over the life of the loan," which seemed fair — so I agreed. What he failed to mention was that the actual cost of the warranty was $3,400. I only discovered this after I got home and started reviewing my paperwork. I called him immediately and asked how a $9/month increase translated to $3,400. He stammered and said it was due to daily interest accumulation. I didn’t fully understand, so I let it go for the moment. But the more I thought about it, the less it made sense. I called him again, and this time he changed his story. He claimed they had lowered my interest rate by 1% (from 7.99% to 6.99%) just so I could afford the warranty. That’s simply not true — my rate was already 6.99% before I ever sat down with finance. That had been quoted to me by the sales manager. It became a pattern: I would ask a question, he’d give a confusing or inconsistent answer, I’d take time to think about it, realize it didn’t make sense, and then question it again — only for the story to change. Eventually, after days of back and forth, he offered a resolution: he said he could knock $2,600 off the cost of the warranty so I’d only pay what I originally thought — less than $900. I said, “Wow, that would be great, thank you.” He told me he’d get back to me. He never did. Coward! I followed up two days later — no response. I waited three more days — still nothing. I called the dealership and asked to speak with the general manager. They refused to transfer me. I called again a few days later, same thing. They said the customer service manager would get back to me. No one ever called. So I drove down to the dealership in person and asked again to speak with the general manager Remi. They still wouldn’t let me. Instead, they had me speak to Alicia, who said she was the customer service manager. I was so frustrated at this point I ended up in tears — something I’ve never done in a dealership before. It was humiliating. Alicia went to “see what she could do” and came back saying they couldn’t honor the offer Rameen made. I asked how that was possible — this wasn’t something I demanded, it was something they offered. She left again, supposedly to try harder, and returned saying the same thing: there was nothing she could do. Honestly, I don’t believe she ever actually tried. So in the end, Tobin Kia made an offer, then refused to honor it. They repeatedly dodged my calls, refused to let me speak to the general manager, and left me feeling deceived and dismissed. I’m a single, independent person who was just trying to make a smart financial decision. The extended warranty gave me peace of mind — but how it was sold to me left me feeling taken advantage of. I still want the warranty — but not at $3,400 when I was led to believe it was less than $900. This was a deeply disappointing and stressful experience. I’m sharing this so others know what to expect. In my opinion, what happened here was unethical and dishonest, and I would urge anyone shopping at Tobin Kia to be extremely cautious — especially when dealing with the finance. If you feel overwhelmed leave, if it sounds too good to be true, it is, when in doubt, leave. But honestly , I would not recommend Towbin Kia.

Over priced will never do business there again payed $290.00 just for a Oil change and a rear view interior mirror customer service was the worst I ever experienced at a dealership