Rimrock Volkswagen Kia in Billings including address, phone, dealer reviews, directions, a map, inventory and more

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4040 King Ave W
Billings, MT 59106

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Sales: 406-655-7500

Used Cars: 406-655-7500

Hours Toggle

Sales Department

Sun 10:00am – 5:00pm
Mon 8:00am – 8:00pm
Tue 8:00am – 8:00pm
Wed 8:00am – 8:00pm
Thu 8:00am – 8:00pm
Fri 8:00am – 8:00pm
Sat 8:00am – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 5:30pm
Tue 7:00am – 5:30pm
Wed 7:00am – 5:30pm
Thu 7:00am – 5:30pm
Fri 7:00am – 5:30pm
Sat 8:00am – 1:00pm

Reviews of Rimrock Volkswagen Kia

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

3.7 (out of 5)

17 out of 24 people said they would recommend this dealer

1 (out of 5)

Dishonest Pricing

Reviewed by Jim in Billings, MTJune 16, 2021

They list no prices on their vehicles and won't tell you the price until you agree to buy it. I spent an hour there with a sales guy and every time he showed me a vehicle I would look for a price (none were listed) and would ask him just to give me a ball park so I knew if I could even afford to look at the vehicle. Every time he would just say "they don't give us the prices until we match you with a vehicle." Great. Is this in my range? Is it 10k out? Is it 20k out? I don't know, but they won't tell you until you give them your social security number (seriously) and you're trying to buy the car. Terribly dishonest pricing practices. I will not be buying a vehicle there.

Customer Service 2

Buying Process N/A

Quality of Repair N/A

Overall Facilities 3

Maximum rating = 5

1 (out of 5)

TERRIBLE CUSTOMER SERVICE, AVOID IF POSSIBLE.

Reviewed by PATRICK in MALTA, MONTANADecember 30, 2020

rimrock vw is very inefficient in customer service, dishonest, unwilling to treat the customer with respect or heaven sake admit they screwed up. went in for a water pump repair, while there told them to go ahead and replace timing belt and accessories, alignment, rotate and balance, add blue, oil change. when asked how much to do all i was told $2100. when asked how long, 3 days i was told. after several calls to check on the progress of my car and 18 days later my car is done. cost $2533.11. which does not include a rental of $706.25 for two weeks that i did not have my car due to the service departments inefficiency. when asked about reimbursement for the rental, they asked for an invoice which was provided, then stated will pay some of it but would not commit to how much. when asked about the total cost, in a nut shell, the service manager mike relayed through his service rep troy that the bill was what it was and if you don't want to pay then you will not be taking your vehicle. when i then asked to speak to the service managers boss i was told by troy that he was not allowed to tell me who that was. i then asked who i could talk to about my poor service if the service manager is the problem, again, was told he will not provide this information. when i questioned troy again about my bill, i mentioned the fact that over the phone he clearly stated the bill would be $2100.00, i even put the phone on speaker for a family member could hear this as well. troy then says to me that he has the conversation recorded at which time i told him, well get that thing cued up and let's listen to it. troy told me he could not access it, how convenient for him. i asked to speak to whom ever could get that cued up, well guess what, no one around to do it. at the end of the day, i ended up paying the bill, with no rental compensation. oh by the way, the assistant service manager shane did tell me that the service department should have offered me a vehicle and that the rental should be on them. it is clear that customer service is not their first priority. as a loyal vw consumer for 25 years, i will be seriously looking to take my vehicle to dana motors, the former vw dealer in billings. stay away from rimrock vw service if at all possible. they do not look out for the customer, they are out for themselves. period!

Customer Service 1

Buying Process N/A

Quality of Repair 1

Overall Facilities 1

Maximum rating = 5

1 (out of 5)

SUCKS

Reviewed by Shawna McPhee in Billings, MTOctober 23, 2020

THIS IS THE WORST DEALERSHIP I HAVE EVER BEEN TO. They sell false advertisements saying you won a prize. They said the gift card we won was $500.00 it was only $5.00!!!! When I called to ask the manager to fix it she said “oh sorry nothing we can do”. This place is a xxxxing scam! No one nobody ever buys cars here. THEY ARE A JOKE! Don’t go to this dealership EVER!

Customer Service 1

Buying Process 1

Quality of Repair 1

Overall Facilities 1

Maximum rating = 5

About Rimrock Volkswagen Kia

We work hard together to ensure that our customers are always taken great care of, so stop by and experience your local Volkswagen dealer. Come visit us at 4040 King Avenue West Billings, Montana for all your automotive needs and an worry-free, low-pressure sales experience. Rimrock Volkswagen Kia offers our customers the best buying experience every time!

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