Napleton's Mid Rivers Kia

I would like to recognize the excellent customer service I received at Napleton’s Kia of Mid Rivers beginning on December 3, 2025. My 2016 Kia Sportage LX was towed in due to an unknown noise under the hood. From the moment it arrived, the process was handled professionally and efficiently. Mr. Liam promptly gathered my information, explained the next steps, and ensured I received a timely diagnosis. I especially appreciated the real-time video inspection, which clearly explained the issue and recommended repairs. When transportation was needed, Mr. Liam arranged a loaner vehicle and kept me informed through the dealership’s text messaging system. Later, Mr. Matthews became my primary point of contact and provided clear updates regarding repair timing, warranty coverage, and costs. An additional tire rotation was requested and completed without issue. The communication, transparency, and professionalism demonstrated by both Mr. Liam and Mr. Matthews made this a very positive experience. I truly appreciate their efforts and would gladly recommend Napleton’s Kia of Mid Rivers. Sincerely, Kevin

My mother had a car towed there Sunday and was told Monday it would get looked at Tuesday. Heard nothing Tuesday. Wednesday came and still waiting on an official diagnosis. Called 1/2 to hear an update and was told they are still a week out on diagnosis. She explained she is from out of town and needs her car back ASAP. We understand things come up but lack of communication from the dealership is not acceptable

I’m Updating my review to 4 stars. Napleton reached out after my earlier review and made things right. I’m still waiting for the title. I love the genesis I purchased. My salesman was great-Jordan Lance. My only issue was the finance guys.