Bob Sight Kia

Wouldn’t leave ONE star! This has been the most frustrating and unprofessional experience I’ve ever had with an auto shop. My car has been there since the end of July—nearly three months—and it’s still not repaired. I was never told the part was on backorder, and after contacting my warranty company, I found out the part was actually available when the repair was approved in late August/early September. There’s no reason this repair should have taken this long. They also tried to overcharge me, falsely claiming the extra cost was part of my warranty deductible, which my warranty company confirmed was not true. When I asked about accountability, Pete (the manager) said it was “neither my fault nor theirs” that the part was delayed — yet no one ever communicated anything to me throughout this entire process. To make matters worse, Jordan hung up on me, and even after calling multiple times in one day, I still received no clear update on when my car would be fixed. They finally called me back, I got a call saying I have to pay prior to them even completing the repairs. I have never even heard of such a thing! I’ve had my car serviced several times by Kia and NEVER have had to pay prior to my services being completed! Despite the entire headache they have caused me! They also “mistakenly” thought I traded in my car which is why the communication also stopped! This dealership has shown zero accountability, terrible communication, and complete disregard for their customers. Not once have anyone thought to even apologize or take in how I felt as the customer! I would never, ever use this dealership again — and I strongly recommend others stay far away.

Byron and the rest of the folks at Bob Sight Kia were great to work with! We came to a deal quickly and I was out the door with a new car in the color I wanted too! . Byron also was very helpful showing me everything about the new car and setting Kia Connect.

Excellent dealership. Byron is the Man. Jhona in the service department ROCKS! I Highly recommend!!