Barnes Crossing Kia

We were very pleased with the service we received at Barnes Crossing Kia. We had bought a 2024 Kia Telluride from Chris Gaines - Landers Kia in Little Rock on November 1, 2024. Unbeknowing to us and without any indication of this from Mr. Gaines at Landers, this car had major dangerous problems (Collision Avoidance System activating unprovoked) that were known to Kia Engineering. This nearly caused me a major accident. We took the car to Barnes Crossing (our local dealer) to have the issue assessed and repaired. We were honestly advised by the service staff ( Ms Lizzy) that the issues we were known (for 8 months - we'd had the car for 3 months) without a solution to resolve this problem and with no recall issued by Kia. As the result of this issue, we were forced into a new car as we couldn't wait for Kia to figure out the problem to resolve this issue. Our salesman, Chico Ortega was most accomodating in updating our car offering a very fair trade value for our 24, updating to a newer 25 model with the options that we wanted. He added VIP vehicle service to our deal to make sure that we were fully satisfied with our car. It definitely wasnt an optimal situation but Chico was most helpful in finding a workable solution to our problems. We learned two valuable lessons. One, never buy another vehicle from Landers Kia - Chris Gaines in Little Rock AR. Secondly, when making a purchase of this nature, it best to deal locally and with people who know their products.

My experience here was the best ever . Mr ld handled every thing with such great detail and professionalism. .in the financial dept Mr Patrick done a great job also. Even the girls in the maintenance dept was so nice . As a matter fact all the employees were nice and very helpful.

Do not buy anything from this dealership. New and especially used. They sell junk, do not buy after warranty is up. These cars are only good for 60k miles then their major problems!!!