Dean McCrary Kia

I feel that they have no regards to their customers at all. To have your car serviced at the I-65 location it is the biggest pain and the workers are very unprofessional. They do not consider that you purchased the vehicle from KIA and you would think the customer service would stand out. When you walk in not a single person acknowledges you, they sit behind the counter and wait for you to speak to them. I purchased all of my cars from Honda (on the I-65 Beltline) and the customer service was above the best. Take note from other lots...treat your customers with respect and think about having a way for your customers to be able to drop their vehicles off before work and not feel that we are a burden to you. Horrible service....I read on one of the reviews that Monica was top notch, wish she would have been the one to help me..

10/10~ Highly recommend . They always satisfy all of my needs. They never seem to disappoint me at all.

I purchased a KIA EV6 back in 2022 for about 69K, FIRST MISTAKE. It was assured to me that with the new technology and limited understanding of the newly released VE6 that KIA would stand behind their car and back it with warranted repairs. I was also advised that by purchasing an EV with KIA this would guarantee me a loaner car if there was ever a time or need for them to have kept my vehicle. Well let me reassure you this is not the case and after a very long drug out battle at another un-named dealership... I can say that if you are loud enough and if they have people buying cars and spending money in the lobby you may get a loaner... if not you can hang that argument up and at least thank God they are repairing your car and honoring the warranty in which KIA provides. Since all of this I have moved and thought after my conversation on the phone with KIA on Friday, September 12, 2025, that maybe my experience here may be different. I assure you it has not been... my car was left unlocked in a lot with all of my belongings free for the taking... I have messaged again and again and again, no CONTACT. I called one day after work getting in the car, drive 20 minutes on hold to find Monica sitting at her desk doing nothing as I am standing in front of her yet still on hold as she is with a customer. I am not the one to just go away and I assure you I will be contacting KIA to inform them of the visit that day, the negative response from management when I asked about a courtesy car, lack of communication and the fact it took me driving to the lot to get an update. My car has been on this lot since 9/12/2025 it is now 09/30/2025 = 18 days to have an amp replaced to AVOID a safety hazard and 2 trim pieces. Seems that maybe Dean McCrary Kia of Mobile should split the car note this month... at $800+ a month one would think I could at least have a car to drive. I WILL NEVER BUY ANOTHER NEW CAR AGAIN AS LONG AS I LIVE and would like to highly discourage you from doing the same. We know used car salesmen are not honest... you expect it... one does not when spending 69K on a vehicle they custom ordered and drove over 2k miles to get. SHAME ON YOU KIA for allowing these dealerships to tarnish your name. You may have found a way to no longer be considered a disposable cheap car... but you still have CHEAP, TERRIBLE, STEROTYPICAL, DISHONEST lots selling your products. Even worse, you allow it and promote it by leaving things up to them and not making them follow the way of KIA. SHAME ON YOU KIA, SHAME ON YOU! 09/30/2025 I call the dealership and get placed on hold after asking to speak to Monica the service advisor. She then calls me from another line and leaves a voicemail to avoid speaking to me. After working all day, I drive to the dealership to be met by the service manager that when questioned about them leaving my car in the parking lot unlocked all weekend long proceeds to lie to me telling me that my car was inside under lock and key. I have 360 photo ability on my KIA EV6 and assure you when it texts me to alert it was unlocked, I took a photograph to see it was plainly parked in the lot and now subjected to anyone that may decide to check. He walks with me to the car to check everything over and ensure that nothing has been damaged or removed from my car over the weekend. This is when I noticed the after-market AMP and crossover that I had installed for $1100.00 back in Reno, NV to ensure that there was no damage or violation of warranty during the installation process had all bee unhooked, taped over, removed my amp from the seat... and left it all laying there. His response was we don't mess with 3rd part equipment; I asked him well they took it out didn't they, he said we had to sir to do the repair...the damaged my backseat and turned me away - see google for full review.