LaFontaine Kia of Ypsilanti

The entire experience was wonderful! I’ve never had such a great experience buying a car! I walked in and was NOT immediate accosted. The sales manager set me up with Frank, who was amazing!!! I went from a Tesla Model X to a Kia EV9. I really thought I was going to lose more features than i did. Frank is extremely knowledgeable about the vehicle options and showed me features of interest right away. I could feel his genuine interest in helping me. The first day I went just to sit in one. I liked it a lot and wanted to return with my husband to drive something. Frank spent lots of time searching for an EV9 with the feature sets. It was very challenging because most remaining vehicles had matte finish, which I did not want. I was open to a 2024 or 2025, but the 2024s had deep discounts with the rebate that may not have been available on the 2025. Frank was very forthcoming and informative about my options, financially and with the vehicle. By the next day, he had one for us to test drive with all the features and one of the colors of interest. It was perfect and we signed on the spot.

I had a very unfortunate experience at the kia service at the Ypsilanti/Ann Arbor Location the past couple of months. I feel I was taken advantage of for being a woman with minimal car knowledge. My 2015 KIA started to have numerous problems after hitting 80,000 miles. My car first came for a repair for the flex pipe. The flex pipe was fixed for a pretty hefty price and I was informed a light had come on for an oxygen sensor that they explained was an easy fix. I then took the car to a local auto shop to get the sensor replaced as KIA recommend. When I picked up my car from KIA I drove off the lot and the antenna flew off my car into the road. I contacted KIA immediately and they brushed it off and said my car was just old. Once I advocated for myself they were able to fix the antenna for free as it was fine before I brought my car in. When I picked it up the said they had never seen anything quite like that happen before. After replacing the sensor multiple times (as kia recommended) and the fix being unsuccessful the local car shop refunded me and recommended I bring the car back to KIA. Once the car returned I explained what happened and KIA replaced the sensor for a third time and the fix was unsuccessful. I was still charged for this sensor before I brought up that I shouldn’t be paying for car repairs that are not fixing the problem. They then explained some ideas they had of what could be the issue but could not give a definitive answer. They spent weeks searching for a problem before finally reaching out and explaining the issue may be the PCM. They explained that it would be a laborious job and I would have to pay the bill even if it was not the correct fix. I then waited over a week for the part to come in and when it was finally installed they said the car was all good to go. I picked up the car paid the large bill and drove it 10 miles before the light came back on. When I returned to the dealership I had to wait for hours before they let me know there was a new problem with the car. When I requested a refund they put the old PCM back in a record 30 minutes but I was initially charged over $500 for multiple hours of labor on that same part. While I was able to walk away with a refund I wasted weeks at the dealership for my car to not be fixed and to be taken advantage of. I do not feel the pricing I was give for my repairs was fair. This was made very apparent when the laborious repair of the PCM was completed in 30 minutes once I demanded a refund. I wanted to write this review to let others know about my unfortunate experience and urge you to take your car somewhere else. Throughout this very unfortunate experience the manger never talked to me once about all the issues that were popping up with the service.

Highly recommend. Garrett was very low pressure. Listened to what were were looking for in a vehicle. Very responsive in communications. Made the transaction very easy.