LaFontaine Kia of Ann Arbor in Ypsilanti including address, phone, dealer reviews, directions, a map, inventory and more

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444 James L Hart Parkway
Ypsilanti, MI 48197

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Sales: 888-987-7005

Used Cars: 888-229-9690

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 6:00pm
Sat 10:00am – 4:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 2:00pm

Reviews of LaFontaine Kia of Ann Arbor

Overall Rating:

4.3 (out of 5)

82% recommend this dealer

17 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.7 (out of 5)

Jim from Redford

Reviewed by Jim from Redford, MIMay 10, 2021

Called to schedule an oil change, was transferred to service desk . Never heard back from anyone. Spoke with sales rep who leased me the car, he stated there was no message from me. Called again on a paint issue, yet again no follow through. I wouldn't send my worst enemy here. Once they get your money they are done with you. Worst customer service ever.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hi Jim, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Please contact our Service Manager, Andrew Jackson at (734) 418-9374 or ajackson@lafontainemotors.com. so we can work with you to make this right. Take care!

Overall Facilities N/A

Customer Service 1

Buying Process 3

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

AMAZING DEALERSHIP!!!

Reviewed by Kim from Ann Arbor, MIApril 26, 2021

I worked with Gilbert Hadden -Salesman and Gabe in finance. They were amazing! No pressure sales, lots of information. I walked in and walked out 2.5 hours later with a new car. I will only go back and deal with them for another car purchase. Other dealers in the past do not even compare. These guys get a 10 in my book

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hi Kim, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Dealer's kindness

Reviewed by Jooho from Novi. MIDecember 07, 2019

Very good service and quality of repairs. If I sold and buy few years later, I'll find same dealer again. And I recommend to my coworker. He is really really good man.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About LaFontaine Kia of Ann Arbor

Here at LaFontaine Kia of Ann Arbor. we are here to serve you. With our online shopping tools virtual appointments and door to door delivery our team members are here and ready to help you with all of your sales service or body shop needs. Shop our virtual showroom today to connect with a live team member.

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